Dell Technologies has had a 35-year history and track record of delivering ground-breaking products, solutions and services to help millions of customers on their modernization and digital transformation journey! As we define our mission for the next 35 years – the opportunities to reshape the cloud are massive. We will do this through our uniquely differentiated approach, unparalleled commitment to customer success and focus on innovation. We are making huge bets and fast progress to bring clouds to our customers – wherever they may be!

The Computing industry is going through a generational transformation fueled by the cloud operating model. As organizations accelerate through their digital transformation – they have increasingly started to rely on the power of the cloud operating model to innovate more and achieve their business results faster. With project APEX – Dell Technologies is on a journey of its own to fundamentally modernize how the Dell Technologies customers engage with us across the entire span of their journey. We are reinventing everything from how our customers discover, purchase, provision, manage, operate, expand every one of our offers – from infrastructure to consumer to the services portfolio. While we are doing this – we are on a path to redefine how the world looks at cloud computing itself in the new hybrid cloud world! Exciting times!

Join us to do the best work of your career and make a profound social impact as a Sr PrincipalSW Engineering SRE on our APEX team.

What you’ll achieve

Project APEX is defining the future of Dell Technologies – and the APEX Console is the central pane of glass for delivering all APEX offers to our customers. It’s a singular orchestration platform across the company for our customers to engage with Dell Technologies. We are looking for a consultant to join our SRE team for APEX offers. We are looking for someone who believes if you build it, you run it; automate every task possible; and keeps the operational load down to allow for development time.

If you want to join the ‘ground-floor’ of a massive transformational effort and feel excited by the opportunity to be part of a generational transformation for ourselves, and our customers – this role may be just the right opportunity for you!

You will:

  • Be part of the team accountable for health of Dell Technologies APEX offer including 24/7 monitoring, incident management, and security
  • Develop tools to identify reliability risks, monitor application growth, and triage production issues
  • Coordinate with infrastructure and platform teams on regular maintenance, improve availability, scalability, and performance of the environment.
  • Respond to incidents, perform root cause analysis, and drive change management to prevent a recurrence
  • Participate in on-call support with Engineering, Infrastructure, and platform teams during outage or maintenance activity
  • Actively engage with internal teams to develop tooling, framework to drive full observability and automation of the environment.
  • Provide feedback into product and development teams for service stability and reliability features
  • Work in a highly collaborative and dynamic environment with cross-functional teams and business groups
  • Identify opportunities for service improvements, mentor junior team members, interface with leadership

Essential Requirements

  • 10+ years of related experience with a Bachelor’s degree in Computer Science, or 6+ years with a Master’s degree; or equivalent work experience
  • Strong understanding of SRE principles and operational practices, SLOs and error budgets
  • Experience in performance optimization and troubleshooting large scale distributed systems
  • Experience deploying Cloud Native systems built on Micro Services architectures utilizing Kubernetes, Docker, and CI/CD Tools such as Jenkins, Git, Artifactory
  • Strong programming and scripting skills utilizing languages such as Python, Golang and IaaC automation tools such as Ansible or Terraform
  • Experience working with Database Systems such as Postgres, Cassandra, Redis, MongoDB, SQL, Oracle, SAP
  • Experience with REST APIs and messaging systems like MQTT, RabbitMQ, Kafka
  • Familiarity with cloud platforms such as Azure, AWS, Google GCP

Desired Requirements

  • Experience with the VMware vSphere suite of products such as ESXi, VSAN, NSX, vRealize, vROps, Hyper-v and KVM
  • Managing Datacenter compute environments containing Dell EMC PowerEdge Servers, and management tools such as iDRAC, OME, Redfish, PowerTools
  • Exposure to Data Center L2/L3 Network environments, VLANs, Routing/ Switching protocols such as BGP and OSPF, Leaf/Spine Designs, SDN, Load Balancing, NAT, Management
  • Expertise with Multi-Protocol Storage Systems, Management and Automation with QOS, Data Services such as Encryption, Data Reduction, Snapshots, Replication
  • Operational knowledge of Storage Area Networks such a Cisco MDS, Brocade, FibreChannel iSCSI
  • Understanding of engineered Converged/Hyper Converged Infrastructure systems like VxRail
  • Exposure to Cloud Computing in Private, Hybrid and Public Clouds
  • Understanding of Securing environments using Firewalls, TLS, RBAC, Authentication, Password Vault, Certificates



Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
If you feel you have the experience, technical capabilities and leadership skills to reimagine SRE function for the industry and build these ground-breaking capabilities for Dell Technologies – come talk to us.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy

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Senior Principal SW Engineering SRE - Apex Team (US - Remote)