Posted 3 months ago by

Partner Product Manager, Partner Solutions, Consumer Business Unit

Culver City, CA, United States
Employment: Full Time Experience: Lead

Symantec is the global leader in cybersecurity for consumers, small businesses, and large global enterprises. Symantec’s Consumer Business Unit provides a suite of Digital Safety software and services to over 70 million consumers and businesses, including the industry-leading Norton and LifeLock brands. The Partner Product Management Team leads the strategy definition and execution for the Consumer Business Unit’s (CBU) go-to-market activities through partner channels. This team is responsible for developing cohesive end-to-end solutions and ensuring execution across all functions is connected and aligned to achieve business results as laid out in the CBU 3-year plan.

The Partner Product Manager is a key individual contributor role on the team, focusing on ongoing development and delivery of product/service roadmaps for the Partner go-t-market channels. This role requires ongoing business analysis and definition of product requirements in support of channel strategies, aligning inputs across multiple stakeholder teams, conducting channel and consumer analysis as appropriate, and coordinating execution across those teams to ensure an effective and seamless experience for partners and end users. Superlative business acumen, cross-functional collaboration and product management are critical requirements for success in the role.

Responsibilities:
  • Take on Partner Product Management responsibilities for specific areas of the partner portfolio as appropriate, participating as a key member of the Partner Solutions Product Management team, including the following Product Management roles
    • Integrate broad knowledge of product concepts in emerging spaces to develop viewpoints that inform internal development
    • Identify and collaborate with internal and external technology partners to drive concept development.
    • Understand the evolving market, competitive landscape and technology trends and use the information to drive the product strategy.
    • Gather critical data and analyze feedback from customers, sales, marketing, development and support teams.
    • Define the customer jobs to be solved and develop requirements documents and use cases for new product features.
    • Develop roadmaps and prioritize features based on strategy, customer needs and competitive moves.
    • Work with engineering teams and coordinate, drive, monitor and direct the status of development project.
    • Conduct business-level verification and market testing of new features
    • Understand other products inside and outside the company to identify and drive key integration points
    • Identify key partnership and strategic alliance opportunities in the market that further drive product growth
    • Lead rapid prototyping and piloting of new consumer experiences as part of a highly dynamic, lean, and multi-disciplinary team to validate hypotheses and new product concepts.
  • Lead the planning, design, development and implementation of end-to-end partner solutions starting from partner recruitment to activation to ongoing enablement, support, communication and development, working with cross-functional teams including:
    • Marketing Teams (Product, Regional, Digital)
    • Pricing, Data & Analytics
    • Sales and Sales Operations
    • eBusiness
    • Finance
    • Engineering
  • Develop and drive implementation of partner product roadmaps, based on market, customer and core product priorities, including prioritization of partner opportunities on core product roadmaps
  • Establish metrics, processes, dashboards and tools for monitoring and evaluation of partner success as determined by overall business objectives (bookings, customer acquisition & retention), including regular review and analysis to identify opportunities for improvement and optimization
Qualifications:
  • BS/BA in computer science, business or related discipline. MBA preferred. Minimum 8 years of overall experience
  • At least 4+ years of management experience related to a product management context or equivalent strategy experience at major technology companies
  • High tech or technology industry and product experience. Passion for technology and good understanding of current technology landscape and issues
  • Good executive presence and leadership skills. Self-starter with a deep passion and motivation to drive growth in existing and new products
  • Ownership and “can do” attitude with the passion to own and drive execution. Proven track record of launching great products working with large cross-functional and geographically distributed teams
  • Excellent ability to influence, strong skills in stakeholder management
  • Strong communication skills and ability to synthesize and articulate complex concepts targeted at multiple audiences
  • Natural ability to relate to customers and prospects; Ability to synthesize market and customer insights and synthesize them into compelling user stories and solutions to solve critical customer jobs
  • and work with people across orgs
  • Well-versed with the product management lifecycle from concept to launch and beyond
  • Solid business acumen and analytical ability to guide product to achieve business goals. Ability to perform a range of business analytics ranging from problem/root cause identification to modeling new business economics
  • Experience in consumer software, SaaS, Connected Home, mobile, cloud services, IoT markets and Agile development highly desirable


Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

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