Strategic Account Manager

New York City, NY, United States
Full Time
Main Location
New York City, NY, United States
Open jobs
Who We Are:
JOOR is wholesale’s leading digital marketplace and data exchange, connecting the world’s best brands and top retailers for faster, easier, and smarter business. The only platform serving the needs of both buyers and sellers, there are more than 8,600 brands and 190,000 retail locations on JOOR.  Brands and retailers with a Full Access subscription to JOOR rid themselves of manual processes and grow their businesses through more efficient and impactful exchange of product data, order processing, assortment planning, and real-time analytics. JOOR is headquartered in New York City and has offices in London, Los Angeles, Madrid, Melbourne, Milan, Paris and Philadelphia.

We are a team of wholesale industry experts and technologists passionate about transforming the wholesale industry through disruptive products and services. Join us!
What You’ll Do:
  • Maintain and build trusted relationships with accounts and their users to ensure a positive user experience and drive adoption on our platform
  • Manage the success of accounts by driving incremental value and return on customer’s investment; create insights based on this in order to support the contract renewal process
  • Provide training on platform functionality and new feature releases, specifically to the individual client's workflow
  • Provide troubleshooting guidelines to support client’s use of the mobile app and website
  • Provide high level of support during peak market periods including in-person support, phone, email and chat
  • Work closely with cross-functional teams to support client needs including Data Operations, Product,  Integrations, and Brand Customer Success
  • Be an advocate for client feature requests and work cross-functionally with our Product and QA teams to help move projects forward / inform the product roadmap
  • Oversee the maintenance of training documentation and drive engagement for new client facing tools to drive client self-sufficiency
  • Support sales team by running the pre and post contract discovery processes to identify platform requirements for launch  
  • Manage incoming Retailer Applications and determine if they are a fit to join our platform
What We're Looking For:
  • Bachelor’s degree
  • 1-3 years of managing accounts or owning a book of business
  • 3-4 years of relevant work experience in SaaS, B2B, Account Management, or Retail preferred   
  • Excellent presentation, written, and oral communication skills
  • Strong negotiation and sales skills
  • Experience collaborating with cross-functional teams a plus
 What We Offer:
  • Access to Market Weeks to see the product in action
  • Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris and Philadelphia 
  • Need a break? Generous “My Time” policy - We want you at your best!
  • Medical, Dental, Vision, Commuter and 401k plans
  • Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series
  • Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team