Customer Success Intern

New York City, NY, United States Full Time
Main Location
New York City, NY, United States
Open jobs
Who We Are:
JOOR is wholesale’s leading digital marketplace and data exchange, connecting the world’s best brands and top retailers for faster, easier, and smarter business. The only platform serving the needs of both buyers and sellers, there are more than 8,600 brands and 190,000 retail locations on JOOR.  Brands and retailers with a Full Access subscription to JOOR rid themselves of manual processes and grow their businesses through more efficient and impactful exchange of product data, order processing, assortment planning, and real-time analytics. JOOR is headquartered in New York City and has offices in London, Los Angeles, Madrid, Melbourne, Milan, Paris and Philadelphia.
We are a team of wholesale industry experts and technologists passionate about transforming the wholesale industry through disruptive products and services. Join us!
What You’ll Do:
  • Support Global Director of Client Relations and Customer Success team on day-to-day projects and longer-term initiatives 
  • Respond to high volume of customer-submitted email requests, live chats and phone calls in a prompt manner
  • Troubleshoot and guide customers through website and mobile app usage
  • Meet customer satisfaction, efficiency metrics and issue resolution targets
  • Stay up to date on new product features and improvements
  • Participate in client trainings and provide in-person tradeshow and market support
  • Proactively intake client feedback and identify system issues
  • Recognize, document and report trends in customer communications and quality metrics
  • Create and update user guides, FAQs, How-To videos and Webinars
  • Work closely with cross-functional teams including Data, Product, and Engineering
What We’re Looking For:
  • Student pursuing a degree 
  • Excellent verbal and written communication skills
  • Highly motivated and passionate about client relations
  • Organized with an ability to prioritize time sensitive assignments
  • Detail oriented with excellent follow up skills
  • This is a course-credit, 6-month internship opportunity
What We Offer:
  • Access to Market Weeks to see the product in action
  • Collaborate with our teams in NY, LA, London, Madrid, Melbourne, Milan, Paris and Philadelphia
  • Regular social events, including happy hours, lunch & learns, company offsites, meetups and speaker series
  • Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team