Posted 22 days ago by


San Francisco, CA, United States
Employment: Full Time Experience: Senior

Zendesk is the market leader in SaaS Customer Service and Engagement solutions for high-growth companies across the world. Technology Alliances at Zendesk has a responsibility to increase customer satisfaction by filling technology gaps and making it easier to buy, set-up and use the Zendesk platform.

Driving growth through partnerships is a strategic Zendesk initiative. Our team focuses on partnerships that increase retention, acquire new customers and create revenue expansion opportunities. Whether it's distributing Zendesk Chat to an e-commerce platform, Zendesk Support to a marketing suite, productivity or collaboration software or cloud-based contact center software, there are a wide range of possibilities.

Technology Alliances works across marketing, sales and product to drive growth. An ideal candidate will have a strong marketing background and ability to work with a cross-functional team, while leading go-to-market strategy and execution on strategic Zendesk integrations.

From making sure the Zendesk brand and correct collateral is present to building joint marketing programs and ensuring lead generation and user acquisition, this role will cover a wide range of exciting opportunities to grow the business.

  • Own lead generation and drive adoption goals for Zendesk integrations with strategic partners.
  • Get to know strategic partner ecosystem and design growth experiments to increase top of funnel opportunities
  • Drive launch strategies, product packaging and conduct sales & partner enablement of the integrations to highlight the better-together story
  • Define and edit the messaging and positioning of Zendesk platform with partner marketing initiatives
  • Evangelize and promote Zendesk products with and through partner venues
  • Ensure brand consistency for the Zendesk product family when it's represented in other marketplaces (Wordpress, Microsoft, Google, Shopify, Magento etc. as examples)
  • Ruthlessly measure results, constantly looking to optimize Zendesk's performance in the partner channels
  • 5 years experience in marketing and/or business development
  • Exceptional communication and presentation skills; comfortable presenting to a range of management and stakeholders.
  • Able to tell a visual story with graphs and data.
  • Passionate about what you do and have experience in go-to-market and driving growth.
  • Love playing with data to identify hidden opportunities and learnings
  • Comprehensive knowledge of a SaaS sales and marketing funnelUnderstand the huge growth potential this role represents for Zendesk.
  • Highly-motivated, self-starter who takes initiatives and defines what Zendesk should do to with regards to promoting partners and working with distribution channels.
  • Sense of humor "¦ that goes to 11Bonus Points:Worked with Zendesk or its partners and understand our business.
  • Previous experience as a product marketing manager or a program marketing manager.
  • Strong understanding of SaaS business models.
  • Comfort writing SQLExperience with CRM and Marketing automation solutions
  • Self-motivated with an entrepreneurial mindset.
  • A bias towards action and the ability to work well in a fast-paced and constantly changing startup environment.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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