Posted 22 days ago by


San Francisco, CA, United States
Employment: Full Time Experience: Senior

Zendesk is looking for an Analyst Relations Senior Associate with a passion for relationship building and an understanding of the SaaS industry. Reporting to the Manager of Analyst Relations, this role will manage a range of projects within the AR program and help expand our reach within the industry analyst landscape. This person will also support analyst related Go-To-Market initiatives taking place throughout the organization.

  • Develop and maintain current and new relationships with industry analysts from firms like Gartner, Forrester, and IDC
  • Organize, plan, and host analyst briefings with executives from start to finish
  • Create necessary prep materials for analyst engagements
  • Help plan and execute on Zendesk’s annual Analyst and Investor day
  • Partner with marketing team to strategically manage our research reprint programs
  • Market analyst research internally to interested and appropriate stakeholders
  • Work with Customer Evidence team to secure Customer References for analyst research and associated activities
  • Proactively manage Zendesk presence on Gartner Peer Insights, including developing campaigns to drive positive customer reviews
  • Manage the cross-functional collaboration and planning for go-to-market activities such as analyst webinars and white papers
  • Understanding of the industry analyst landscape and its influence on the market
  • 5 Years of experience in Analyst Relations, Public Relations, Competitive Intelligence, or Product Marketing
  • Excellent oral and written communications skills
  • Outstanding interpersonal, project management and organization skills
  • Unfazed by constant change and quick to adapt to new challenges
  • A collaborative, open attitude comfortable working in cross-functional teams
  • SaaS B2B experience preferred
  • A minimum of a bachelor’s degree

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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