Field Service Technician

Location: Santa Clara, CA

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us as a Senior Technician on our Product Services team in the Santa Clara, CA area to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior Field Service Technician, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support. 

You will:

  • Lead the installation service for Dell information solutions following predefined procedures and support coworkers with complex deployments.

  • Perform onsite troubleshooting, parts replacement and operating system upgrades.

  • Drive complex problems to resolution, escalate technical issues to senior level technical engineers and engage Global Support when needed.

  • Establish and build positive customer relationships and assure complete customer satisfaction through adherence to Dell Culture Code Values & Behaviors.

  • Stay current with the timely and accurate submission of all associated documentation, time entry and part returns within 24 hours of completing the service.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 1-3 years of professional technical work experience with an Associate's Degree or greater in a technical discipline

  • Experience in a customer facing role and self-motivated your work with passion and enthusiasm

  • Ability to lift to 30-60 lbs. when necessary

  • Responsible for daily travel in a designated territory, participate with Standby On Call, work Overtime when needed, and have a reliable automobile to arrive at customer locations

  • Have a sense of urgency, ability to communicate effectively, and have a keen attention to detail

Desirable Requirements

  • Associate Level Industry certification in Linux, Windows, VMware or Networking

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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Field Service Technician