Posted 20 hours ago

The Business Owner is an industry expert for cloud services, with an attitude and passion for owning a business unit end-2-end. In short, Business Owner / single point of contact (SPOC) for Cloud Compute as the specific subject accountable in Services. In this role the person is not only developing the Direction & Strategy but also holding other business units, such as Sales (Account Management and Pre-Sales) or Service Operations accountable to deliver against the subject. Working very closely with them to achieve the defined goals & financial targets against

the market potential seen by the Business Owner. Key is to lead and influence the countries to place their bets on the subject and subsequently supporting them in landing it. The Customer Experience & Delivery Excellence has always to be the focus and key success metric.

The Business Owner is part of the Technology Services Organization and will contribute as part of the Leadership team to the overall success. SoftwareONE defines a 'subject' as a single solution, or family of solutions, that are offered to customers/the market which achieve a specific business outcomes.

Target is to run an industry recognized best in class subject (specifically delivery excellence) globally which drives lead generation without sales. Ownership is key with clear customer focus and operational excellence (delivery) in mind!

  • The Business Owner is the “Business Owner (single point of contact) for Cloud Compute” and is responsible for the P&L along with the end-2-end accountability
  • An industry expert for cloud services and therefore driving the strategy with its priorities with the focus of landing it with the countries in an “entrepreneurial spirit”
  • You will build the framework to enable the success in regions around the world to achieve the global financial targets through the local country business plans
  • Securing the portfolio (with Innovation & Technology), commercial models (with Sales) and efficient delivery (with the Dynamic Resource Model - Delivery). All in close alignment with respective processes:
  • Definition of the portfolio is by the Business Owner in close collaboration with the product manager
  • Define the portfolio across Advisory, Delivery and re-active managed services (break-fix), example Unified Support
  • Execution of the portfolio (engineering and productization) is with I&T
  • Measured indirectly against the overall P&L of the subject and therefore directly or indirectly driving all aspects to achieve it
  • Actively engaging with the countries for local execution of sales enablement (account management & pre-sales), GTM, service operations (Dynamic Resource Model - Delivery)
  • Engage and hold other business units, specifically service operations, solution sales, service business administration accountable for the benefit of an efficient and effective landing of the subject in the countries and regions.
  • Holding the Product Manager in I&T accountable (who is leading the Center of Excellence (CoE) for the subject), ensuring all involved parties are clear on their responsibilities and therefore successfully deliver
  • Possessing technical and entrepreneurial expertise to become a clear go to person for the region 
  • Supporting in customer activities (sales & delivery) including measuring the health/experience in order to implement the learnings 
  • Ensure through the Service Delivery Lead(s) a world class delivery engine which is customer focused and measured through a customer satisfaction platform
  • Create and actively drive a global collaboration amongst global, regional Business Owners and local team leads Target in mind
  • Target is to run an industry recognized best in class subject (specifically delivery excellence) globally which drives lead generation without sales.
  • OWNERSHIP is key with clear customer focus and operational excellence (delivery) in mind!
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Cloud Services Business Owner