Full Time

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you. We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than six million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

The Auto Repair Center Manager is responsible for the overall performance and operation of the automotive repair business at the facility. This position is responsible for member/customer satisfaction, profitability, Team Member engagement, and all other repair related issues. Success in this role is evidenced by providing quality automotive repair that results a profitable business and satisfied customers/ members.

Essential Functions

Drive revenue through amazing experiences for members and team members:

  • Manages activities to drive results that show up in the business satisfaction scores and financial results.

  • Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.

  • Proven ability to increase car count and average repair order through building long term, transparent relationships.

  • Plans, recruits, and maximizes performance from Team Members. Practices active, engaged leadership through behavioral coaching and mentoring.

  • Creates an engaging work environment that encourages feedback to improve the business.

  • Manage, maintain and builds strong vendor and supplier network.

  • Work Service Counter as required

  • Collaborates with Marketing and others lines of business to develop and coordinate interactions for cross-sell opportunities.

  • Seek out and maintain strong referral sources for car count (tow ins, fleet, etc)

  • Operate within AAA guidelines in all aspects of the business/organization.

  • Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair.

  • Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.

  • Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.

  • Responsible for management of training and certification for all staff.

  • Responsible for management and security of parts, inventory, vehicles.

Knowledge/Skills/Abilities

  • Strong leadership attributes

  • Customer facing experience, auto repair preferred

  • Financial management experience

  • Ability to communicate effectively - verbal and written.

  • Automotive/mechanical background

  • Knowledge of equipment/tool operation and diagnostic/repair procedures.

  • Working knowledge of Microsoft, Google, and other auto repair technologies.

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or equivalent certification. Bachelor Degree preferred

• 5+ years in a leadership role

• 2 years industry experience in providing auto repair preferred

• Valid  driver’s license and acceptable driving record

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#AUTO

#CATH_RX

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Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
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Manager, Auto Repair Center