Olive’s AI workforce is built to fix our broken healthcare system by addressing healthcare’s most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive’s vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

Through a lightweight desktop application, Olive Helps whisper real-time information to healthcare workers, and she drives them directly to the task-specific intelligence they need. Olive Helps improve efficiency and decisions, increases human ROI and reduces human error. Olive Helps

This innovative new offering turns human workers into superhuman workers by eliminating the divide between work and wisdom. The Olive Helps platform helps improve accuracy and efficiency while reducing avoidable mistakes. Olive Helps provides relevant, contextual information that is evoked by a human worker’s activity and coexists in their work environment with a seamless augmented reality application.

You are a high-performing Sr Account Manager who will be responsible for creating, managing and closing opportunities. You must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business and delivering results against quota.


As a Customer Success Engineer, you will:

* Serve as the “voice of Olive” to customers for any manual communications or responses that must be sent to the customer on behalf of Olive Helps.

* Work with the customer to implement Olive Helps across the customer organization

* Provide customers with regular reporting and information that gives visibility into Olive Helps performance.

* Understand the business impact of Olive Helps and provide insights and reports that measure or track the value that is being delivered.

* Work with account teams during the evaluation process to introduce Olive Helps to the customer and prepare the customer to take advantage of Olive Helps

* Perform strategic or quarterly business reviews with customers

* Ensure customer receives communication on specific frequency from/to specified team members based on topic

* Highlight areas and opportunities for Olive Helps to expand her work for the customer and to expand their digital workforce


* 3-5 years of professional experience in a customer success or account management role

* Experience working directly with customers in highly complex and dynamic environments

* Excellent project management and organizational skills including the ability to prioritize and complete multiple assignments simultaneously

* Experience with Microsoft and/or Google products

* Experience leveraging data to understand customer performance and drive desired outcomes

* Self-starter with the ability to appropriately prioritize and strategize effectively in a rapidly changing environment

* Strong communication and presentation skills

* Strong analytical skills with an ability to creatively solve problems in a fast-paced startup environment

Nice to Have:

* Experience working with health care organizations

* MS Windows Management and Active Directory experience

* Experience with API integrations and development

* Experience with Node.js/JavaScript

At Olive, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone — including women, people of color, individuals with disabilities and those in the LGBTQIA+ community — to apply for our available positions, even if they don't necessarily check every box on the job description.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.
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Senior Customer Success Engineer (Helps)