Know Your Customer (KYC), Operations Lead

Posted 3 days ago
Main Location
Menlo Park, CA, United States
Jobs

Facebook is seeking a highly motivated, organized, detail-oriented candidate to assist the Payments Compliance Team as the Team Lead for the Know Your Customer (“KYC”) Operations (“Ops”) Team. The KYC Ops team manages Identity Verification and Due Diligence processes. The KYC Ops Lead will be reporting to the Anti-Money Laundering (“AML”) Operations Manager, and will be acting as a point of escalation and a subject matter expert. They will work collaboratively with members of the KYC, others Team Leads within Payments Compliance, as well as cross-functional stakeholders including but not limited to Legal, Product, Engineering, Risk, and Finance. This role will require support of KYC Operation Analysts investigations into customer activities across multiple platforms to identify any potential KYC risks, taking appropriate actions on accounts, documenting findings, and escalating any material risks. The KYC Ops Team Lead is expected to manage daily KYC Ops workflow, and support KYC projects, as necessary, to help create innovative and scalable KYC processes and systems. In addition, they will help the Payments Compliance Team ensure compliance with policies, procedures, and internal controls.

  • Manage an operations team of 2-4 analysts that perform Identify Verification and Due Diligence investigations on Facebook users, entities, and charities
  • Ensure team’s alert and case determinations are appropriate, fully supported, and clearly documented
  • Ensure KYC Ops team is within established performance timeframes and in accordance with quality standards set forth by procedures
  • Ensure KYC Ops team is meeting our objectives and key results by producing high quality investigations in a high productivity environment to help the wider Payments Compliance Team achieve its key performance indicators (KPIs) and meet regulatory requirements and requests
  • Promote a culture of compliance and ensure efficient and effective risk and compliance management practices are adhered to
  • Supply investigative techniques and knowledge to quickly aid KYC reviews for our products, which may lead to documenting reports required by law
  • Supply analytic techniques to complex information sets to make logical and supported recommendations
  • Produce timely and accurate information for the AML Leadership team to assist in decision making processes, including escalating any investigative issues or program gaps
  • Provide insights and recommendations on improving quality or how to reach optimal efficiency in current processes
  • Develop deep cross-functional partnerships with key internal and external stakeholders to enhance investigative processes and minimize the Company’s risk
  • Act as a point of escalation for analysts to surface potential suspicious activity as part of operational workflow, and support ad hoc investigations and projects

MINIMUM QUALIFICATIONS

  • Bachelor's degree
  • 8+ years’ experience in a compliance department or other internal control function at a financial services company in an operational function
  • Experience in supervising or managing direct (or dotted line) reports of 2 or more
  • Experience as a team lead on cross-functional projects demonstrating impact, and influencing and leading organizational change
  • Experience interacting with other process leads, cross-functional teams and leaders of the department

PREFERRED QUALIFICATIONS

  • Bachelor's degree
  • 8+ years’ experience in a compliance department or other internal control function at a financial services company in an operational function
  • Experience in supervising or managing direct (or dotted line) reports of 2 or more
  • Experience as a team lead on cross-functional projects demonstrating impact, and influencing and leading organizational change
  • Experience interacting with other process leads, cross-functional teams and leaders of the department

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

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Know Your Customer (KYC), Operations Lead
Facebook, Inc.