Posted 2 days ago
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favourite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.As the Lead for Channels Managers, you will have the opportunity to drive the strategic growth lever of WhatsApp, enabling the WhatsApp platform for businesses to communicate, interact & engage with their customers in an efficient & effective way, helping them grow their business and customer satisfaction. This a senior leadership role that represents WhatsApp to our rapidly evolving Channel ecosystem, communicates our strategy, sells our vision and brings partners along in helping our customers digital transform leveraging WhatsApp as a platform. You will play a key role in defining and driving impactful step changes with Channel Partners, solving complex product problems and building programs and infrastructure that power WhatsApp's products and drive growth across the platform. The Lead - Channel Managers will manage a team of Channel Managers to develop and drive the channel engagement, solution development and business growth strategy across clients in different verticals. The role will help build the right channel ecosystem, help partners builds solutions on WhatsApp across different industries, build partner capabilities and growth at scale. This senior leader is accountable for driving revenue, customer acquisition & daily volumes across the solutions available on WhatsApp. This is a full time position based in Gurugram/ Mumbai.

  • Recruit, develop and manage a world-class high performing team that will transform and grow the WhatsApp platform business. Be a leader who inspires the team to deliver aspirational goals and owns team performance and delivers success. Builds and adds to the culture of the team vs. individual performers and develops individuals to be future leaders.
  • Make business and investment decisions (including sales, solutions, go-to-market, and channel management) to grow our business. Engage & influence global stakeholders and leadership to align strategy and resources to help the team achieve their goals and build for growth.
  • Guides and challenges team on selling WhatsApp business vision to partner decision makers. Helps build aspirational and practical plans with each of the Partners to scale WhatsApp business. Gains mindshare of partner leadership to prioritise WhatsApp business and align their resources accordingly.
  • Articulates value propositions, helps partners build solutions and discover new opportunities across large enterprise customers and industry verticals. Take feedback from partners to internal stakeholders across Engineering, Business, Operations etc. to solve problems & build new products.
  • Helps set up processes including tools to help manage business, drive pipeline and provide operational support to partners. Land marketing programs, trainings & incentives with partners to build capabilities in partner sales teams and motivate the ecosystem to scale the business.
  • Collaborates with the technical lead to get feedback and manage the orchestration. Coaches team to leverage technical teams and build knowledge of technical aspects of building and testing solutions and services. Oversees the evaluation of partner products and services.
  • Coaches, challenges, and leads team members to develop effective go-to-market and sales strategies across channel partners and top clients. Leverages internal resources and outlines key activities and expectations to drive sales goals.

  • 14+ years of experience in the Enterprise / Channel sales environment
  • Leadership and people management experience
  • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
  • Experience developing relationships at all levels of management, both inside and outside Facebook
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
  • Experience in alliance management, enterprise sales, channels, and marketing is required. Effective people management, business management, and communication skills are critical
  • Ability to work in an abstract, cross-organisational and cross-discipline manner
  • Excellent interpersonal, collaboration, verbal and written communication, analytical and presentation skills
  • Exceptional decision-making, conflict resolution, problem solving and negotiation skills

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

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Lead - Channel Partner Manager, WhatsApp Partnerships