Full Time
The HR Shared Services Analyst is responsible for supporting various Human Resources processes and completing HR analytical tasks. In addition to providing first level resolution to employee requests and process support, the HRSS Analyst will also work on complex ad-hoc projects and conducting research requiring analytical review to resolve issues and understand opportunities for improvement, as well as, implementing the improvements.

This position will report to Manager, HR Shared Services, and the individual will be required to work independently, with peers on the team and with employees across the business.

Duties & Responsibilities:

  • Analytical Support – Reconcile data and perform analytical responsibilities for benefits, compensation, talent acquisition and talent management activities, such as: creating and uploading Workday EIBs, vendor reconciliations, dashboards, report requests, application support and general project analytical support work, etc.
  • Process Support – Work activities including managing various HR processes (onboarding, unemployment claims, data entry, spreadsheet input and creation etc.), and special projects.
  • Inquiry Support – Respond to employee inquiries through ServiceNow, phone and email on all basic HR topics (performance management, time entry, verification of employment, unemployment, Workday transactions, Education Assistance, and documentation inquiries etc.). Assist with employee issues and determine root cause to develop improved process. Maintain outstanding support based on service standards for the team
  • Audits – Audit data entries in Workday to ensure accuracy and compliance- daily, weekly, monthly, and quarterly (for administrative and process activities, requiring more analytical and decision making).
  • Systems – Participate in System testing: Workday, ServiceNow, Vendor sites
  • Other duties and projects as assigned

Required Skills:

  • HR knowledge and experience with basic HR processes, policies, and procedures
  • Proficient in Excel (running and creating functions/formulas, pivot tables, charts) and strong analytical skills
  • Experience in a high-volume operational setting, able to multi-task and jump from task to task and complete tasks within set timeframe, meeting SLAs and deadlines.
  • Exceptional technical skills- Workday and ServiceNow is a plus but needs demonstrated ability to acclimate to new systems and be comfortable working with systems.
  • Strong attention to detail and oral/written communication.
  • Experience talking to employees about HR issues and concerns.
  • Strong judgment, able to identify urgency and prioritize work accordingly.
  • Comfort being self-motivated, able to work on one’s own remotely and in the office.

Minimum Qualifications:

  • High School diploma, GED or equivalent & BA/BS
  • Prior Human Resources experience, including one or more areas: HR operations, employment administration, customer services, training coordination & administration, or acting in an HR generalist capacity
  • Any combination of education and experience that would likely provide the required knowledge, skills and abilities

Preferred Qualifications:

  • Understanding of analytics and systems for analysis development
  • Demonstrated abilities in MS Office applications (Word, Excel, PowerPoint)
  • Strong analytical, communication (written and verbal) and problem solving skills
  • Strong attention to detail
  • Strong customer acumen and experience
  • Ability to work independently
  • Ability to perform multiple tasks
  • Knowledge of health care industry preferred

    Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to an in-office environment where our employees are fully vaccinated against COVID-19. As a Healthfirst team member, you must be fully vaccinated with a CDC/FDA approved COVID-19 shot(s) to work in our offices, even if you are partially remote. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy.

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

    If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

    EEO Law Poster and Supplement

    All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst.  Healthfirst will never ask you for money during the recruitment or onboarding process.


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      HR Shared Services Analyst