Posted 16 hours ago
American Express is on a journey to digitize the millions of customer interactions each day while creating new ways to connect that are meaningful and relevant. The Global Commercial Services (GCS) Digital Experience and Platforms team (DEP) is focused on Delivering Innovation, Accelerating Agility, and Empowering Customers through breakthrough digital products, platforms and experiences designed to delight Clients, Card Members, and Programs Administrators. Our Digital Experience & Platforms team designs, develops, and scales across GCS high impact, customer-centric and personalized digital experiences across the customer lifecycle; and adapts to the evolving needs of our Clients, Card Members, and Program Administrators continuing to build and deliver a seamless membership experience across platforms and products.

 The Client Access Re-Certification Product Manager will own and manage the digital product, experiences, and processes focused on ensuring client access are current, relevant, and regularly reviewed and re-certified. A major priority for the GCS business, the focus of this role will be on empowering our customers with simple, intuitive, and easy-to-use experiences backed with best-in-class tools, and clear and easy-to-follow processes and procedures. The product manager in this role will own the: creation and execution of the strategy and roadmap, adherence to relevant compliance and regulatory requirements, management of related client and customer experiences, collaboration with Technology and Business partners, as well as the Agile development planning, testing, and rollout with Business and Technologies partners.

 

Responsibilities:

  • Understand and apply new trends, market standards, and Amex enterprise guidelines and requirements.
  • Ownership, management, and overall accountability of the vision, roadmap, requirements, and performance of the User Access digital experiences.
  • Work with customers, key partners, and colleagues to define and socialize the digital experience vision, roadmap and strategy with clearly defined metrics and targets, and aligned with the high-level GCS and DEP product roadmap and vision.
  • Enable cross-functional collaboration and consultation with customers and partners across the wider DEP team and beyond, to ensure current requirements and timelines are met, and future ones are identified and planned for,
  • Track and report performance regularly and post launch in order to evaluate future investment
  • Identify risks, challenges, opportunities, and business integration needs
  • Full and active participation and support of the Agile practices and ceremonies
  • Leads the creation, prioritization, grooming, and maintenance of the User Access backlog in close collaboration with the business and development teams
  • Coordinate, communicate, and facilitate resolution of risks, issues, and changes tied to the product backlog and the User Access overall.

 

Minimum Qualifications:

EXPERIENCE

  • 4+ years of experience in Product Management and/or Product Development with proven track record in defining winning product constructs and delivering product vision and strategy
  • Experience owning and managing digital experiences and a passion for creating customer delight with digital journeys
  • Experience with conceptualizing, building, and rolling out NEW digital capabilities/experiences to clients/customers
  • Experience with  Access Management and/or  Access Review and Re-Certification products, tools, and processes
  • Experience with tool selection, evaluation, and roll out
  • Proven experience with Agile Methodologies (Scrum, Kanban, SAFe, etc.)
  • Knowledge of and experience with corporate data is a plus

SKILLS

  • Technical acumen and fluency – ability to understand technical flows and designs, and to articulate tradeoffs and impact with business partners and engineers
  • Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so
  • Ability to work with white space to help design solutions to solve complex business problems
  • Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve outcomes without direct responsibility
  • Excellent communication skills – ability to articulate, engage, influence, and inspire partners
  • Willingness to travel as required (15%)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

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Manager/Sr. Manager - Client Access Re-Certification