Posted 19 hours ago
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favourite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.As the Lead for Client Managers, you will have the opportunity to drive the strategic growth lever of WhatsApp, enabling the WhatsApp platform for large Enterprises to communicate, interact & engage with their customers in an efficient & effective way, helping them grow their business and customer satisfaction. This a senior leadership role that represents WhatsApp to our largest set of customers across the country, communicates our strategy, sells our vision and enables them to leverage WhatsApp as a platform for the Digital transformation of their business. You will bring thought leadership, industry knowledge and cross-functional skills to help solve complex business problems, foster innovation through the platform. The role requires both building and delivering success with our key clients via building & providing right solutions based on business needs, joint planning and driving execution through cross functional teams and external partners.The Lead, Client Manager will manage a team of Client Managers to develop strong relationships at senior leadership levels across clients, build deep industry knowledge across verticals to identify trends & business needs, work with product teams and channel partners to build relevant solutions and drive revenue and growth in the identified set of clients. This senior leader is accountable for driving revenue, customer acquisition & daily volumes across the solutions available on WhatsApp. The role is based in Gurugram/ Mumbai.

  • Recruit, develop and manage a world-class high performing team that will transform and grow the WhatsApp platform business. Be a leader who inspires the team to deliver aspirational goals and owns team performance and delivers success. Builds and adds to the culture of on team vs. individual performers and develops individuals to be future leaders.
  • Make business and investment decisions (including sales, solutions, go-to-market, and client management) to grow our business. Engage & influence global stakeholders and leadership to align strategy and resources to help the team achieve their goals and build for growth.
  • Guides and challenges team on selling WhatsApp business vision to key decision makers across clients. Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new opportunities.
  • Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leverages available solutions as well as engages partners to build new solutions for customers as per the business priorities of customers.
  • Helps set up processes including tools to help manage business, drive pipeline and provide operational support to the team. Land marketing programs, trainings & and other resources to build capabilities in sales teams and help them meet the goals.
  • Collaborates with the channel partners to get feedback and manage the orchestration. Coaches team to leverage channel partners and build knowledge of technical aspects of building and testing solutions and services.
  • Coaches, challenges, and leads team members to drive success within scope of accountability and works to develop/mentor/coach talent internally. Fosters a culture of learning, coaching, customer-centricity, accountability, collaboration and achieving big bold goals. Motivates and brings teams together. Leads a diverse and inclusive workforce.

  • 14+ years of experience in the Enterprise Sales environment
  • Leadership and people management experience
  • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
  • Experience developing relationships at all levels of management
  • Self-driven, comfortable with a fast, dynamic environment. Should be comfortable with bold sales goals
  • Effective people management, business management, and communication skills are critical
  • Ability to work in an abstract, cross-functional organisation
  • Excellent interpersonal, collaboration, verbal and written communication, analytical and presentation skills
  • Decision-making ability, conflict resolution, problem solving and negotiation skills

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

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Lead, Client Manager, WhatsApp Partnerships