United States - Colorado - Greenwood Village
Posted a month ago
JOB SCOPE

The SE1 will be a shift engineer in the support center, directly responsible for maintaining the operational integrity of enterprise-wide customer facing applications, their associated operating systems & databases, and associated infrastructure by addressing break/fix issues, performing scheduled maintenance, and conducting preventive monitoring. The shift lead will provide technical training, guidance, and mentoring to the shift team and will participate in the vetting of new processes introduced into the team's workload.

DUTIES AND RESPONSIBILITIES
  • Support Spectrum Network Operations group with the operation of applications provided over the customer network and used to operate the customer network, including e-mail, DHCP, DNS, subscriber service provisioning, ticketing systems, NMS, EMS, fault management systems, custom monitoring tools, and data center operations.
  • Responsible for colocation management, which will include but is not limited to:
    • Application system alarm response
    • Break/fix activity
    • Incident triage
    • Change management
    • Smart hands and facility access management
    • Performs other duties as requested by manager.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
  • Minimum one (1) year of experience in deployment, implementation and/or installation of enterprise hardware
  • Minimum one (1) year of experience in circuit provisioning and/or network operations
  • Must be able to work the following shift: Tuesday thru Friday; 8:30PM to 7:00AM
ADDITIONAL JOB QUALIFICATIONS
  • Experience working with the following technologies; Remedy, Splunk, IBM Netcool (ITVM), SQL, MySQL, Oracle, IP networking protocols, Cisco & HP hardware, Linux, RedHat, Windows OS, JavaScript, PERL, and working within Ethernet, IP and/or SONET based networks.
  • Experience installing, administering, configuring, and maintaining OSS and service provisioning applications: including operating systems and related software.
  • Apply technical expertise to a variety of situations, evaluating problems and implementing best solutions
  • Able to communicate across intra and inter-company boundaries stating requirements needed in support of customer requirements
  • Proficiency in creating diagrams in Excel and Visio
  • Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
  • Experience in 24x7 network and systems support/operations center.
PREFERRED QUALIFICATIONS
  • Experience working within Telecommunications industry
  • Network Management experience
  • High degree of personal motivation and proven ability to work independently with little supervision in order to resolve customer or technical issues
  • Experience with NetCool, CA Spectrum, Remedy, & Splunk
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Systems Engineer I - APO Support Center