Posted a month ago

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s complex challenges.

We believe a great idea can come from anywhere—inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Together, let’s help to advance the world of minimally invasive care.

 

Primary Function of Position:

The Product Manager will work with the Group Product Manager, Services & Commercial Leadership, Global Field Service Engineering teams, and Corporate/Regional Marketing to identify unmet customer needs and design new or incremental improvements to Intuitive’s services and products.  They will execute upstream tactics for service and product development and launches to ensure our services and products exceed customer expectations.  This uniquely positioned role within the Services Business Unit has the opportunity to contribute to the BU goals while working closely with the service organization, product development engineering, product support engineering, corporate marketing, and sales, serving as an exciting opportunity for impact at a fast-paced, dynamic company.

 

Roles & Responsibilities:

  • Operate as the owner for Global Field Service needs and solutions
  • Leverage customer-facing experience and market intelligence to discover, define, develop, and deploy innovative service, support, maintenance, and repair solutions for Intuitive’s ever-evolving product portfolio and global customer base
  • Partner with product development engineering to represent voice of customer and voice of service for new products, both digital and physical, driving upstream design decisions and downstream support methods
  • Find and drive improvements to workflow, business systems, and diagnostic & repair tools to increase efficiency and improve the customer experience.
  • Develop business cases, roadmaps, product or user requirements, and secure support and funding for products and services.
  • Deeply understand the value of Intuitive’s services or products and partner with Marketing to communicate it to key customers and constituencies such as physicians, hospital executives, robotic coordinators, customer engagement teams, and the commercial teams.
  • Partner with Corporate Marketing on analysis to drive the development of a service or product, possibly including, but not limited to: design, positioning, messaging, segmentation, pricing, reviewing market share, conducting market research and developing product requirements.
  • Support existing services and products as an internal subject matter expert handling customer concerns escalated by sales, marketing and customer service to mitigate customer dissatisfaction and improve the customer experience.
  • Develop and execute worldwide launch plans working with customer service, regional marketing and sales teams.
  • Provide on-going support of services or products already in use in the field identifying training, promotional, and other downstream opportunities to ensure optimum customer satisfaction and utilization.

 

Skills, Experience, Education, & Training:

 

  • Bachelor’s degree required in life sciences, engineering, or a related field
  • MBA preferred
  • 5 or more years professional experience in field service engineering, product development, engineering, technical sales, or equivalent role
  • Demonstrated interest and experience with healthcare, hospital operations and medical devices
  • History of building relationships with and partnering closely with internal and external stakeholders, particularly in service, engineering and support functions
  • Excellent written and verbal communications skills
  • Ability to communicate in a clear, concise, professional manner
  • Presentation skills to internal & external audiences including leaders at the VP level, including building and telling a compelling narrative delivered in a visually appealing way
  • Self-directed with ability to take leadership in unstructured environment and awareness to proactively seek advice when needed
  • Proven ability to investigate open-ended problems and work cross-functionally to implement initiatives
  • Execution-oriented with demonstrated ability to work creatively amidst competing priorities
  • Ability to prioritize and smoothly manage multiple competing deadlines and tasks.
  • Strong knowledge of the MS Office product suite
  • Ability to travel 25%

 

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Shift 1 - Day

Travel : Yes, 25 % of the Time

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Product Manager - Global Field Service Engineering