Reporting to the Senior Manager of Client Experience, this role strives to ensure our clients are satisfied and served with the high quality approach Barron’s has become known for in the industry. The Advisor Client Experience Associate must combine an aptitude and attitude of willingness to serve and ability to interact with clients, as well as a skill set tending toward quality control and accuracy. You will represent the Barron’s brand and be a key contributor to the Client Experience leading up to and in attendance at Barron’s events.
Provide information and support to advisor clients as it relates to Barron's Advisor Ranking Program
Work with Marketing Strategist to coordinate delivery of marketing materials to advisors
Manage all aspects of on-site registration at Advisor Summits and Regional events
Quality control and Process-related:
Maintain the advisor database for accuracy and efficient use
Compile invitation lists from advisor database
Determine staffing needs and roles for on-site registration
Train DMC personnel for on-site duties
Responsible for the shipping of all conference materials to/from event site
Event/conference planning experience preferred but not required
Strong customer relation skills
Highly proficient in Excel
Strong verbal and written communication skills
Superior time-management skills including the ability to multi-task and function efficiently with very tight schedules/time lines
Superior attention to detail
Ability to travel
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us via email . Please put “Reasonable Accommodation" in the subject line.
Business Area: DJ MEDIA GROUP OFFICE
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
If you require assistance in completing the online application, please contact the Talent Management team for Application Help at TalentResourceTeam@dowjones.com