Posted a month ago

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

As the Marketing Technology (MarTech) & Process Excellence Manager, you are experienced with managing marketing technology and driving process improvements and change management. You’re an excellent communicator and collaborator, accountable for process, guiding the creation of new processes to enable our Marketing team to be more effective and self-sufficient.

You will:

As a Manager of MarTech & Process Excellence your responsibilities include, but are not limited to:


  • Liaise with the global marketing function and then translate the marketing vision to a technology requirement to deliver on marketing goals
  • Understands marketing systems / platforms used across all disciplines of marketing and across our lines of business globally
  • Supports deployment of new technologies by conducting training and troubleshooting as necessary, across regions
  • Works with the Dir, Marketing Technology & Operation to help: a) Identify critical success factors for consolidation across regions and lines of business. b) Gain feedback about effectiveness of new operations, support creation of MarTech dashboard to understand ROI and utilizations of the stack.

  • Support the MarTech team, Procurement and IT with creating the overall Marketing Technology Roadmap. Assist the Marketing team with technology selection and integration by documenting business requirements and expected outcomes
  • Manage a standard vendor/solution approval process, implementation and delivery
  • Manage relationship with internal technology users and vendors
  • Support the research and business requirements gathering, completing research and identify vendor shortlists.
  • Support the rollout and continuous improvement of the current and future technology that can be globally leveraged by the marketing team
  • Oversee the maintenance of our MarTech audit and stack documentations and vendor contracts.
  • Support the team with managing the creation of POs and overseeing of payments for marketing technology being used, in a timely manner.


  • Document marketing processes for common marketing activities and how teams work together between BUs and Integrated Marketing.
  • Support the creation of a repository for where process documentation is housed and easily accessed by the marketing organization for reference.
  • Attend and document outputs from sessions with marketing stakeholders on processes to understand areas of weakness and opportunities for improvement.
  • Collaborate with the wider MarTech team to develop training plans and facilitate training on new marketing processes.
  • Ensure business meets best practices for marketing and data privacy rules.
  • Support the MarTech team with compliance and maintain a repository for all relevant compliance laws & regulation guidelines (CAN SPAM, Copyright Act, Do Not Call Regulations, GDPR, Federal Trade Commission Act, Telephone Consumer Protection Act)

Your background:

  • Minimum of 5+ years’ experience working in a marketing role, focused on technology and process management
  • BA/BS in marketing, business administration, or another related field
  • Experience with CRMs i.e., Salesforce, web analytics i.e., Adobe Analytics, Google 360, system integrations and marketing technology stacks
  • Ability to demonstrate knowledge of modern marketing, including understanding the latest technology that can support B2B marketing strategies. Proven track record in on-boarding new technology, including creation of training and process change documentation
  • Vendor management and project management skills are required
  • Strong interpersonal skills.  Must be influential, but able to work effectively in a project team
  • Excellent written and verbal communication skills
  • Strong organizational skills and the ability to effectively manage multiple projects at one time
  • Ability to work in a matrix environment partnering with multiple functions and geographies is essential to succeed in this position
  • Demonstrates critical and strategic thinking skills and is solution-oriented and flexible in their approach.


  • Experience with RFPs, security technology reviews and contract negotiations
  • Proven experience of documenting and managing GDPR compliance
  • Experience with A/B testing tools such as Adobe Test & Target, Maxymiser, Monetate, Optimizely a plus

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.  

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Mgr, Marketing Technology (MarTech) & Process Excellence