Hyderabad, India
Posted 24 days ago
powertofly approved What Gainsight, Inc. Has to Offer:

Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:

  • Paid maternity/paternity leave
  • Flexible PTO
  • Health insurance + dental & vision coverage
  • Short & long term disability
  • Life insurance
  • 401(k)
  • Gainsight™ is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.

    With diversity and inclusion at the forefront of Gainsight’s core values, we promote a culture that celebrates diversity and inclusiveness at Gainsight, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

    An Outcomes Architect is expected to work with existing Gainsight Maintain customers to deliver outcomes on Customer Success Motions based on the six pain framework (Retention, Visibility, Expansion, Efficiency, Experience and Adoption) to ensure  long-term customer success with Gainsight.

    Job Description 

    Responsibilities:

    Work with new and existing Gainsight customers to provide configuration integration, education and documentation assistance for long-term customer success with Gainsight.

    • Evaluate external data systems and design requirements to understand feasibility and level of effort.
    • Recommend architecture, integration and data manipulation using Gainsight tools and logic (S3, API, Gainsight Rules Engine)
    • Create custom objects in Gainsight’s MDA to store data including record identifiers, and aggregation functions across a single customer hierarchy (SFDC, Redshift, MongoDB)
    • Strategically Configure, Test, Document, and educate both Gainsight and Customer resources on system design to ensure long-term success.
    • Configure Gainsight application including rules, reports, dashboards, Calls to Action (alerts), playbooks, health scores, surveys, emails, workflow, Relationships
    • Collaborate closely with team in USA (St. Louis, Redwood Shores, Remote)
    • Maintain a highly organized and accurate task list, visible to project management and other project resources engaged
    • Produce technical design documents and supporting materials which may be used by resources within Gainsight or Customer organization to understand or complete configuration

    Skills & Experience:

    • 5+ years of experience
    • Challenger mindset: Challenge customers to steer them through the right path
    • Strong technical skills are required in the following areas:
      • Data processing knowledge in designing and implementing Data Warehouse applications mainly Transformation processes using ETL tools like Informatica
      • Knowledge of Databases like Postgres, MongoDB and Amazon RedShift
      • Experience in Complex SQL Queries, Dynamic SQL, Analytical function, etc.
    • Knowledge in Query Optimization, Debugging, and Tuning for improving performance
    • Data Analysis and able to do root cause analysis of issues and resolving them in quick time.
    • Professional Services/Enterprise Product Implementation experience is required, SaaS experience is preferred

    Additional skills:

    • Strong English communication and documentation skills
    • Comfortable in supporting and taking requirements from a remote workforce (India based)
    • Must be able to spend substantial time interfacing with the team in the US
    Job Benefits

    At Gainsight, we don't believe in doing things as a "means to an end." Life's too short to have anything short of a joyful work environment that we passionately believe in. We think that "work vs. life" is a false choice created by pundits, cynics and consultants. We also believe that any community (like a company) needs a ton of diversity and a very small number of things that bring us together.

    Here are Our 5 Values

    • Golden Rule: We try to practice the Golden Rule ("Do unto others..." and that sort of thing) by exercising reliability, trust and giving back to each other and our community.
    • Success for All: We believe that success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
    • Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
    • Shoshin:  We believe in a beginner’s mind.  Don’t surround yourself with people like you--diversity breeds creativity.  
    • Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness.  The solutions is think more, not doing more.  

    Why You’ll Love It Here

    • Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!
    • Our Leadership: We offer the leading tech solution for driving Customer Success.
    • Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
    • Our Technology: Deep Salesforce.com hooks, predictive analytics, and a beautiful user interface.
    • Our Impact: We help our customers make millions of dollars more per year.
    • Our Clients: Big companies like Box, Adobe, Marketo, and many others.
    • Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).
    • Our Values: They are unique - Golden Rule, Success for All and Childlike Joy.
    • Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships.

     



    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Customer Outcomes Architect