The Collections Specialist supports our Special Customer (Seg A) which is our niche segment in Ft Lauderdale and has the privilege to service American Express premium customer base consisting of high value, high spend and prominent Card members. The Primary objectives of the Collections Specialist is to Enable Spend while minimizing risk (reduce probability) and Collect past due, high balance amounts (more than 30k).
Our Collections Specialists are expected to provide excellent customer service to our entire Card Member base, which includes prominent Individuals, high balance and Centurion Card Members. Our Collections Specialists are tasked with the critical responsibility of collecting on accounts with a due in full balance of $30,000.00 or greater and making quality decisions on all cases. Our Collections Specialists must be proficient in utilizing a variety of tools and strategies in order to skillfully reduce credit losses and enable spend.
The ideal candidate should have experience in a credit/collections environment and demonstrate an ability to interact with our premium card member base.
In addition, the candidate:
Must be able to attend required classroom and OJT training period (up to 120 days) including certification of Special Customer job knowledge
Must be able to attend flexible training / OJT / certification schedule(s)
Must have strong communication and organizational skills
Must have excellent analytical, negotiation and decision making skills
Must have an understanding of US banking system and basic economics
Must have strong customer focus with the ability to have detailed and intelligent financial discussions with Card Members
Must have the ability to set effective work priorities
Must have Strong Quality Monitor and Compliance performance
Must have strong and proven Collection Skills
Must demonstrate personal excellence including punctuality, integrity and accountability
Must have the ability to demonstrate sensitivity and compassion in a difficult situation
Must have proven ability to drive strong results in effectiveness and efficiency
Must have working knowledge of Microsoft Office Suite programs
Must have ability to work independently and in a team environment
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions