San Francisco, California, United States
About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. 

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, San Francisco, Seattle, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.  Visit us at Netskope Careers and follow us on Twitter @Netskope and Facebook. 

We're looking for a Data Center Infrastructure Engineer that is highly proficient in the deployment and maintenance of data center equipment including servers, switches, power distribution units, as well as all related cabling and connectivity. The Ideal candidate has spent a large amount of time in data centers and is able to delegate some tasks to remote hands engineers. They should have experience with high-density production environment data center configurations with excellent hardware break/fix troubleshooting skills. Working at scale is a must, as Netskope has 60+ POPs globally with more getting deployed every year. Netskope’s DCI team requires you to have the ability to work autonomously through routine tasks while working cross-functionally with other internal and external teams for larger initiatives. Travel between multiple Santa Clara and San Jose data centers is a must. This is a semi-swift-shift roll. Work in the evenings and weekends will be required as well as participate in an on-call rotation since this is a production environment. This role has a very flexible schedule and will not be your typical 9 to 5.

Qualifications:

● Knowledge of industry structured cabling standards and best-practices
● Experience working with copper and fiber cables (CAT6, SFP+, QSFP+, LC, SC)
● Shipping and receiving equipment to and from remote data centers
● Meticulous attention to detail and inventory organizational skills
● Remote-hands management
● 5+ years of on-prem large scale data center experience supporting the data center equipment and/or infrastructure (Power, Space, Cooling, Equipment)
● Experience setting up RAID, IPMI, and BIOS configurations
● Data center support including rack, stack, and cabling infrastructure
● Hands-on experience building servers (bare metal chassis, adding motherboard, CPU, RAM, drives, cables, etc)
● Break/Fix physical server experience
● Hardware experience (Supermicro, Avocent, Dell, Arista, Juniper, Cisco)
● Power consumption understanding (3-phase, single-phase, KW, KVA)
● Basic linux understanding and experience (ssh, bash, scp, grep, awk)

Responsibilities:

● Coordinate data center remote hands to perform various hardware troubleshooting tasks like replacing power supplies, memory modules, drives, cables, motherboard, etc
● Work with various vendors to receive and verify new equipment for BOM’s
● Create data center diagrams and rack elevations
● Travel to local and remote locations for break/fix hardware replacements
● Coordinate with internal service owners to schedule downtime for server component replacements
● Run validation tools to confirm rack server to switch connectivity pre and post shipment
● Maintain an updated inventory of spare parts and accessories at each data center
● Standardized documents, references, and procedures that explain common recurring tasks in data centers
● Work with internal teams on Jira projects to complete tasks.

● Open tickets for shipping and receiving equipment to and from remote data centers
● Point of contact for anything data center hardware related
● Attend weekly meetings to provide updates on projects and tasks

Desired Tools and Skillset:

● DCIM
● Linux
● Zabbix
● Jira
● Confluence
● GitHub
● Google Sheets/Docs
● SumoLogic

Bonus Skills
● Experience with technical project management
● Experience with program languages - Python and JSON

#LI-SS1

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
Are you hiring? Join our platform for diversifiying your team
Data Center Infrastructure Engineer