Chicago | Dallas | Omaha
Posted 9 days ago
powertofly approved What Moody's Corporation Has to Offer:

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees. Moody's offers their employees:

  • Commuter Benefit Plan
  • Discounted Employee Stock Purchase Plan
  • Educational Assistance
  • Financial Planning
  • Flexible Work Arrangements
  • Parental Leave
  • Department

    Client Services We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.

    Job Description

    ONSITE in Omaha (preferred) or REMOTE anywhere in the Central Time Zone

    The Client Service Specialist provides exemplary customer service as the initial point of contact for Moody’s Analytics’ wide range of products within the Credit Assessment & Origination space. In an effort to find the best solutions for our customers, we will collaborate will many different teams across the organization.

    Key Responsibilities:
    • Handle client inquiries via phone and email and provide resolution in a timely manner
    • Provide in-depth education and assistance on product features, functionality, configuration and technical architecture
    • Identify and escalate issues and requests appropriately while maintaining ownership of client interaction
    • Ensure the product is being used effectively and appropriately to add value to our clients’ financial institutions
    • Identify, capture and channel client feedback on product features and functionality to Product Management
    • Develop excellent working relationships with colleagues within Customer Service and in the broader organization
    • Assist with proactively managing client relationships to maintain and improve client satisfaction and retention
    • Support new product launches and new business initiatives including training, marketing activities, feedback to the business, etc.
    • Identify sales and up-sell opportunities for the business

    Qualifications

    • Bachelor’s degree
    • Familiar with SQL procedures
    • Minimum of one year of work experience with client relationship responsibilities
    • Work experience in a banking, lending or related field (preferred)
    • Exposure to financial industry, economic data and/or banking (preferred)
    • Excellent verbal and written communication skills
    • Strong customer orientation and an eagerness to excel and be part of a dynamic team
    • Superb analytical skills and persistence in problem solving
    • Attention to detail and the ability to adapt to new scenarios
    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Client Service Specialist - Omaha ONSITE or REMOTE in CST