New York

About Us:

At Teachers Pay Teachers (TpT), we're unlocking the power of educator-created content. TpT gives educators access to a trusted, one-of-a-kind community. We are the world's first marketplace of our kind and founded by a teacher, for teachers as the go-to platform for teacher-created content for nearly 15 years. We are currently serving more than 7.5 million users and more than 85% of U.S. teachers. TpT is focused on building the next generation of e-learning experiences for millions of students and teachers across the world. If you haven't heard of TpT yet and want to learn more, just ask any teacher!

Role:

As a member of our Marketplace Integrity team, you will preserve and protect our marketplace and community with objective policy enforcement, thoughtful community support and education, and implementation of systems designed to swiftly and proactively address risks to our brand and community. 

Responsibilities:

  • Respond to user concerns regarding a wide range of topics related to TpT’s site policies, including inappropriate content, intellectual property, duplicate resources, or spam.
  • Collaborate with the rest of the MI team on refining TpT’s approach to policy enforcement, including by surfacing novel issues and helping to update enforcement standards and policies as appropriate.
  • Main responsibilities will include:
    • Reviewing and taking enforcement actions on content flagged as violating TpT’s Content Guidelines;
    • Responding to all other user concerns across the MI intake channels
  • Additional responsibilities include:
    • Identifying and escalating novel MI concerns to more senior colleagues
    • Supporting the maintenance of the TpT policy library by identifying policies in need of updates or new areas for policy development
    • Serve as an internal and external cross-functional expert on topics related to TpT’s Content Guidelines and other policies.

Qualities for a successful candidate:

  • Believes in our mission to connect and empower teachers
  • A level-headed approach to policy enforcement and able to apply policy objectively
  • Creative problem-solver willing and able to do whatever it takes to quickly and efficiently investigate and help resolve customer concerns
  • Proven ability to manage detail-oriented issues in a fast-paced environment, and a true commitment to preserving the integrity of our marketplace
  • Excellent written and verbal communicator
  • Track record of operating independently and collaboratively
  • Self-starter who takes initiative and is able to work independently
  • Believes that no job is too big or small and is willing to go the extra mile to get the job done well

Qualifications:

  • BA/BS required
  • 1+ years of experience

Extra Credit:

  • Teaching or education experience
  • Diversity & Inclusion experience

Benefits & Perks:

At TpT, we believe the positive experience of employees is essential to growth, both individually and collectively. To achieve our mission of ‘Empowering Educators to Teach at Their Best,’ we must also empower the members of our TpT Team to work at their best. To that end, two of our core company values are “We Learn and Grow Together” and “We Enjoy the Journey.” We’ve committed to these values and to our employees through investing in added benefits and perks:

  • Comprehensive Medical, Vision & Dental Benefits
  • Free Telemedicine Membership - 24/7 access to trusted medical advisors 
  • Generous PTO and Wellness Days
  • 5 Week “Recharge Leave” after 5 Years, to refresh and celebrate the impact you’ve had at TpT
  • Generous Parental Leave (for new parents) for time to adjust to parenthood, plus additional six weeks for the birth parent
  • Onsite Mother’s Room
  • ‘Employee Resource Groups’ (ERGs) to promote employee inclusivity and belonging
  • Engineering Learning Fridays (ELF), to provide a space each week for Engineering teams to collaborate and learn from each other
  • ‘Professional Development’ Stipend, to support the professional growth of employees (including - but not limited to - subscriptions, books, lectures, etc.)
  • Annual Company Events (Camp TpT, Field Day, Hackathons, Holiday Party, Summer Picnic, Classroom Visits, etc.)

Here at TpT we value Diversity & Inclusion and encourage people to bring their most authentic selves to work.  We cultivate an environment where people are recognized and celebrated for their individuality.

Any TpT applicant who requires reasonable accommodations during the interview process should contact the TpT People Ops Team (accommodations@teacherspayteachers.com) to make the need for an accommodation known.

Finally, if you’re a California resident, California law requires that we provide you notice about the collection and use of your personal information. We encourage you to read it carefully. You can find our full notice here.

Mission
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Marketplace Integrity Coordinator