Posted 2 days ago

Egencia, is rewriting the book on how companies and their employees arrange travel. Unique in the market, we operate like an agile and entrepreneurial start-up but we are backed by one of the world’s largest travel groups Expedia Inc. Expedia has invested twice the amount on technology advancement in the last year than any of Egencia’s competitors and this means we’re growing, and growing fast. In 2015, Egencia grew over its largest competitors 2x faster and we have BIG growth plans for 2017 and beyond.

As a National Account Manager (NAM), Mid-Market you will be in a position of key importance as we continue to grow and expand our client base.  In this role, you will be responsible for managing a portfolio of corporate clients; developing strategic relationships with those clients and growing the share of travel spend with Egencia.  You will also need to show period-over-period revenue growth, long-term profitability & client retention.

RESPONSIBILITIES:

  • You will optimize the Customer Engagement Process and reinforce the value of transacting with Egencia
  • You will be responsible for insuring that the total share of corporate travel spend remains and grows with Egencia
  • You will be involved with the client during implementation, launch and through the life of their Egencia partnership.  They are the voice of the client, the advocate on product and service needs and must have an in-depth knowledge of Egencia products and offerings 
  •  You will customize client travel plans, develop long-term relationships, and ensure high customer satisfaction and loyalty
  • You will have a high bias for action, and a keen sense of attention to detail

EXPERIENCE:

  • 5+ years’ experience in support of a B2B sales organization
  • experience in account management &/or sales
  • experience working in a Corporate Travel sales organization a plus

SKILLS/COMPETENCIES:

  • Strong communication skills, both oral and written, to concisely communicate key issues/results in a manner appropriate to the audience
  • Ability to communicate clearly, concisely and persuasively
  • Ability to build & maintain relationships
  • Excellent time management, organizational and multi-tasking skills
  • Ability to work independently in a fast-paced work environment with time constraints
  • Superb problem solving skills and can-do attitude
  • Natural customer service & support approach to work
  • Develop client portfolio, growth plan and transaction based forecasts
  • Assist in sales, pre-sales and consulting services activities
  • Ability to be flexible and work analytically in a problem-solving environment
  • Ability to interpret information gathered and develop and present (orally and in writing) sound business conclusions
  • Ability to effectively manage and ensure timely delivery for client based projects
  • Strong qualitative and quantitative/ financial, customer service & account management skills

Who are we? 

We believe in being Different. We seek new ideas, different ways of thinking, diverse backgrounds and approaches, because averages can lie and sameness is dangerous. Because of this belief, our norms aren't rules or universal at all corners of our company. But they are important to our identity and how we work together. Like our company, these norms will evolve.

We are Transparent. We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn.

We organize for Speed. We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve.

We believe in the Scientific Method. Everyone’s ideas are equal in the face of hard data. We use data to guide but not define our actions.

We Lead Humbly. Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn. Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously.

We act as One Team. We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.....

Egencia started out by disrupting the business travel technology industry and we haven’t stopped since. We are purpose-built to provide the industry’s best travel management experience – and we’re continually investing to make it even better, faster, and easier for people to connect with confidence. Learn more at egencia.com and follow us on Twitter and LinkedIn.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team
National Account Manager, Mid-Market