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At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Operations & Delivery (Enterprise Veeva Commercialization Content)

  • Lead and manage global delivery and operations for the Veeva Commercialization Content Vault Platform in the Commercial & Medical Domains, servicing business critical capabilities.
  • Evolve Enterprise Veeva Commercialization Content Vault Delivery & Operations excellence.
  • Establish and own strategic roadmap for the Commercialization Content Capability.
  • Provide digital capabilities that are reliable, adaptable, accessible, and secure. Embed strong operational excellence, cybersecurity, and resilience using the power of data and analytics in collaboration with third-party risk management. ​
  • Drive Enterprise Veeva digital strategy by harmonizing support models, embedding focus on user experience, and maintaining enterprise architecture disciplines and governance.  
  • Ensure daily operations and support activities are in place across capabilities and domains through proper planning, support models, and monitoring.  
  • Oversee global demand management across all markets and execute global release management through agile delivery methods and aligned to the platform principles for Commercialization Content space. 
  • Align respective solutions & capabilities’ architecture and roadmap with Enterprise Veeva domains by partnering with the Enterprise Veeva Architecture team to reduce technical debt, maximize digital investments, and ensure scalability and resilience. 
  • Partner with the IT business pattern and business unit partners to accelerate the introduction of new digital capabilities by employing Agile frameworks for iterative value realization.   
  • Ensure the Enterprise Veeva platform is audit-ready and maintain compliance with global regulatory and statutory requirements as well as internal policies. 
  • Foster a mindset of innovation across the team to consistently look at ways of working and reduce manual effort through automation, leveraging AI/ML, (Artificial intelligence and Machine learning), and our external partners. 
  • Serve as an escalation point for project issues and operational incidents (on a 24 x 7 x 365 calendar).
  • Position the capability to support new product launches and provide innovation to drive brand expansion in close partnership with IT Partnering and Commercialization Content business. 
  • Support key acquisitions and divestitures as they arise, looking at ways to find synergies and meet integration timelines. 
  • Serve on steering and working committees for key projects and larger initiatives.
  • Partner regularly with Build & Run colleagues and multiple IT Plan teams to ensure alignment with ongoing operations (Run) and project outcomes (Build).


  • Advance the development of the Enterprise Veeva governance model by evolving and driving the platform governance framework, support a structure to reduce meeting debt, and ensure the implementation of purpose-focused meetings with clear objectives and action items. 
  • In close collaboration with internal and external partners, design and implement the enterprise engagement strategy model to improve platform exposure, company-wide engagement, education, and improve cross-platform and company-wide communications.
  • Support and manage cross-team activities for the Enterprise Veeva Head.
  • Evolve Enterprise Veeva operations to seek out efficiencies and facilitate standardization, driving cross-platform activities and synergies in close collaboration with Enterprise Veeva architects and leads.
  • Lead cross-platform strategic initiatives driven or supported by Enterprise Veeva and spearhead a range of cross-team strategic initiatives
  • Foster a culture of inclusion by promoting accessibility and visibility across Enterprise Veeva.


  • Work with the Enterprise Service Partner Delivery Manager to plan resourcing of delivery and operations corresponding to the available budget.
  • Manage and oversee Enterprise Veeva team financials, including budget planning and tracking as well as the review and approval of consumption and invoices from Enterprise Service Providers.
  • Provide input to the delivery and support/ongoing aspects of the demand process. Review team’s estimates and answer questions around estimates.


  • Bachelor’s degree in Information Technology, or related field.
  • 12+ years of relevant experience in Information Technology, pharmaceutical, healthcare, or financial industry
  • 5+ years’ experience in managing teams delivering and operating complex global programs.

Ideal Candidates will also have:

  • Demonstrated strength in partnering with internal/external contacts and partners.
  • Demonstrated ability to succeed in a matrixed environment and to influence adoption of new thinking and technology.
  • Demonstrated success in leading other delivery and operation teams,
  • Demonstrated success in IT solution design and delivery experience for global complex solutions in the biopharma space.
  • Strong leadership, communications, interpersonal, and negotiating skills; effective manager of people and strong team-building skills.
  • Veeva Vault Certification and familiarity with Veeva and their vault products.  
  • Demonstrated architectural/ operational oversight in a complex multi-module (vault) solution ecosystem.
  • Master’s degree in computer science, Information Technology, or related field or equivalent professional experience.
  • Experience managing direct or indirect report(s).
  • Strong relationship building skills to establish trust and rapport with business
  • Experience managing technical vendors and outsourced providers
  • Demonstrated ability to manage and/or oversee multiple, simultaneous projects and programs, organize resources and establish priorities
  • Demonstrated ability to lead and influence without direct authority, managing stakeholder expectations at all levels in a matrixed global environment while maximizing business value delivered
  • Experience working with Agile Methodology
  • Strong facilitation and meeting management skills
  • Self-motivated with demonstrated personal integrity, judgement and professional maturity and ability to collaborate
  • Ability to work at both a strategic level and detailed hands-on level as required depending on the situation and needs of the team
  • Demonstrated ability to solve unique problems applying conceptual and innovating thinking to develop solutions and adapt processes
  • Excellent teamwork and interpersonal skills with the ability to communicate complex ideas, anticipate potential objections and persuade others, including leaders, to adopt a different point of view
  • Strong relationship building skills to establish trust and rapport with business
  • Experience managing technical vendors and outsourced providers
  • Demonstrated ability to manage and/or oversee multiple, simultaneous projects and programs, organize resources and establish priorities
  • Demonstrated ability to lead and influence without direct authority, managing stakeholder expectations at all levels in a matrixed global environment while maximizing business value delivered

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. 

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation.  Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment.  This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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Director, Enterprise Veeva Governance, Operations and Commercialization Content