The User Experience Manager is responsible for guiding UX efforts during the course of product design, development and testing, and other IT consulting activities. This includes counseling product owners, developing creative concepts, devising best practices for information architecture and interactive design, and leading business/user process engineering for leading-edge marketing and web solutions.
He/she plays the User Experience Lead role on multiple tracks of work, managing/collaborating with teams comprised of business strategists and analysts, developers, information architects, copywriters, designers, media consultants, and researchers.
This client-facing role puts you at the center of product creation and agile development, helping to transform business requirements into user stories for intuitive interactive workflows. The position may also include hands-on work, requiring you to produce wireframes, clickable prototypes, presentation materials, data visualization, and product release documentation.
Information Architecture, User Experience & Interaction Design
Lead project discovery activities, including analytics review and analysis.
Assess existing sites/applications for usefulness, usability, workflow, visual design, content, and branding.
Articulate legacy systems evaluation criteria and their objectives.
Present assessment and research findings to team and clients.
Provide recommendations to cross-functional teams based on research.
Lead participatory requirements gathering sessions and manage debrief process.
Identify strategic opportunities for competitive advantage based on research.
Plan and lead user testing activities e.g., stakeholder/user interviews, and analyze findings to inform recommendations and implementation.
Research and map user journeys describing key aspects of proposed experience, and how it meets business and user needs.
Lead development of personas/user segmentations based on research.
Lead creation of UX deliverables including process/work flows, horizontal prototypes/site maps, wireframes (low/high fidelity, static/clickable),
Present deliverables to teams and clients.
Guide designers in the styling of UI components, content, and data visualization.
Guide designers in areas of UX best standards including general usability, ADA/508 compliance, and product performance.
Collaborate with other disciplines to ensure project plans and execution meet business objectives and KPIs.
Articulate rationales for design choices to teams and clients.
Work with clients to define product roadmaps, concepts and requirements.
Coordinate project schedules across the UX/Creative tracks.
Collaborate with teams within waterfall and agile product development processes.
Adjust to evolving requirements and project goals with flexibility and strategic thinking.
Requirements and Experience Guidelines:
Eligible for U.S. Government Public Trust Clearance
Bachelor’s Degree required from college or University
5-10 years’ experience required
Having Human Factor International UI/UX certification or similar is a plus, but not a requirement.
Experience within a consulting firm and/or with Government clients is a plus
Experience building websites and complex web applications
Understanding of 508 requirements
Experience in UI design for complex task-oriented and transactional web applications
Experience in devising and conducting user research
Basic familiarity with CSS, HTML, Java, databases, and systems architecture
Strong knowledge of either Visio, InDesign, Axure, or comparable; Proficiency in Sketch, InVision, Microsoft Office is a plus.
Excellent analytical and process-oriented skills
Excellent verbal and written communication
Experience in working on multiple concurrent projects
Ability to work collaboratively on multi-disciplinary teams