Supervisor Outbound Small Business is the first level of management, directly responsible for the work activities of assigned team. Staff may consist of skilled, specialty non-exempt, developing professionals and/or career professionals with specific objectives. This position focuses on acquiring new logo accounts in a B2B target market through an aggressive no nonsense sales approach, to quickly understand needs, issues and strategies so an appropriate solution can be deployed. Quota based position with generous earnings potential.
Provides supervision and support to work functions assigned within the position’s area of responsibility by leading a team that sells company’s products and/or services via telephone using knowledge of the company’s products/services/supplies.
Manage to daily, monthly and yearly sales plans and results to key objectives for sales team.
Responsible for day-to-day sales activity management, funnel activity, account management, and customer focused sales efforts.
Coaches sales professionals to qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales.
Ensures that adequate staffing is in place to handle the work function assigned to the position’s area of responsibility.
Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position’s supervision, as required in the Company’s policy on performance evaluation.
Acts as the primary point of contact on customer issues that require escalation.
Assists in the selection and training of new employees within the Small Business Internal Outbound Team.
Promotes good employee relations through effective communication and support of customer service and telecom policies.
Work cross functionality with variety of business leaders and other direct and indirect sales channels.
Overall financial tracking, revenue recognition as well as forecasting responsibilities for the team.
Other duties as assigned.
Bachelor’s degree or equivalent education and experience.
2+ years of experience leading sales teams.
Strong track record of leadership, peer-mentoring, and participation in organization
Strong customer service and acquisition sales (hunter-type sales) skills.
Strong time management skills; ability to effectively prioritize competing demands.
Excellent communications (oral and written), organizational, negotiation, persuasion, and planning skills.
Proficiency with MS Office (Word, Excel, PowerPoint).
Successful completion of the Supervisor assessment.