Posted a day ago

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

  • Support Owner (SLO): A Support Owner (Service Level Owner) is generally the individual ultimately accountable for activities related to operational support of the application service for the application service(s) they represent
  • Validation of CI relationships to their application service
  • Validation of data quality and accuracy through completion of annual attestations
  • Ongoing review and remediation of support data discrepancies
  • Required participation in war room activities related to restoration as part of high priority incidents
  • Creation and maintenance of an assignment group on-call schedule
  • Relationship of support group to application service
  • Foster business partner relationships in an effort to comprehensively understand the business impact and criticality of the application service
  • Respect and adhere to all incident, change and problem management processes
  • Participation in war room activities related to restoration as part of high priority incidents when requested
  • Respect and adhere to all incident, change and problem management processes
  • Liaison to manage vendor relationships (if applicable)
  • Partner with Support Owner for ongoing infrastructure changes to application service
  • Working independently with minimal guidance on multiple tasks across multiple scrum teams
  • Understanding application architecture and design, suggesting improvements and updates to application architecture.
  • Collaborate with engineers on partner-teams to build cohesive and optimal solutions
  • Communicate clearly and effectively in oral and written forms, and be able to present and demonstrate work to technical and non-technical stakeholders
  • Contribute to large, complex projects to achieve key business objectives
  • Collaborate with the team on application architecture design and decision-making
  • Be able to work in a fast paced, high pressure environment
  • Present and demonstrate solutions to peers and Sr Management


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 7+ years of experience in software development
  • 7+ years of experience in technology support
  • 5+ years of experience leading a team
  • 5+ years of experience in system debugging and troubleshooting
  • 3+ years of experience in complex workflow and rules driven systems
  • 3+ years of experience in Relational Databases, querying, etc.
  • 3+ years of experience in direct business interactions
  • 3+ years of experience in systems analysis
  • 3+ years of experience in presenting and demonstrating solutions to peers and Sr. Management
  • 2+ years of experience working in an Agile environment

Preferred Qualifications:

  • 5+ years of experience working in a Health Care Environment/Medical Management experience
  • 3+ years Care Management and Utilization Management experience
  • 3+ years of experience performance management
  • 3+ years of experience monitoring operations
  • 1+ years working in a cloud-based environment
  • Experience working in a virtual team environment
  • Experience in ITIL
  • Familiarity with GitHub, Java Script, Snowflake, Java, Postgres, Azure
  • Familiarity Rules Engines and Business Process Management toolset
  • Solid communication and interpersonal skills
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance


UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $94,500 to $171,700. The salary range for Connecticut / Nevada residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Senior Manager, Systems Management, Incident Management, Infrastructure, Validation, Workflow, Agile, Systems Engineering, Telecommute, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, Schaumburg, IL, Illinois

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Manager Systems Management/Engineering - Schaumburg, IL or Telecommute