Posted 8 days ago by

OPERATIONS SUPPORT REPRESENTATIVE

Piscataway, NJ, United States
Employment: Full Time Experience: Mid-Level
TOGETHER WE MAKE THE BIG AMBITIONS OF TOMORROW HAPPEN TODAY

When you rely on airlines to take you where you want to go, you rely on Thales. In an increasingly fast paced and unpredictable world, we work together to keep aircraft fully operational, safe and well maintained to make your life better, and keep you safer. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

We are currently looking for an Operations Support Representative (OSR) to join the Thales ASW team in Piscataway, NJ.

  • Performs repair purchase order review to identify the work scope requested by the customer. Creates repair work order in company database. Properly captures the work scope, warranty and financial conditions of the repair.
  • Submits to Finance the request for new customer creation and for financial terms to be established.
  • Evaluates warranty claims with respect to manufactures warranty period, entry of product into service, repeat failures, etc. Processes claims as appropriate.
  • Ensures correct work order identification and coding of database records to accurately account for retrofit programs.
  • Matches completed work order packages to the equipment received and awaiting repair.
  • Creates subcontract PO for repairs requiring shipment to vendor or other Thales facility. Ensures scope of repair, customer requirements and vendor requirements are properly reflected on the subcontracting PO.
Required Skills and Experience:
  • High school graduate or equivalent experience required.
  • Certification/Associates Degree preferred or (equivalent work experience.)
  • Two years data entry or service support experience preferably in Aviation, Electronics or Technical industry.
  • Experience working in a highly regulated industry a plus.
  • Additional requirements for Exchange Stock Management include an additional two years’ experience preferably in inventory management and stock analysis.
Specialized Knowledge & Skills
  • Organized, attentive to detail, and process oriented.
  • Ability to work independently and as part of a team.
  • Exchange Stock Management also requires the ability to review large datasets, calculate turn rates and ROI.
Type Equipment/Software Used
  • PC, Word, Excel, Outlook and Database applications.

At Thales we provide CAREERS and not only jobs. With Thales employing 68,000 employees in 50 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled.

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