TOGETHER WE MAKE THE BIG AMBITIONS OF TOMORROW HAPPEN TODAY
Knowing what Thales does today, means asking where technology is taking us tomorrow. We are creating the waves of digital transformation that will cary our customers into the future. Where these transformations intersect and interfere is where the most interesting and innovative tomorrows are being built. Thales operates at the intersection of these technologies to find every tomorrow.
We are currently looking for a Service Desk Technician to join the Thales team in Melbourne, FL.
Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software.
Answer technical and how to use inquiries.
Provide outstanding customer service.
Document session notes and complaints in appropriate systems.
Provide technical account management for customers resolving issues and escalating when appropriate.
Provide fast response and maintain a high level of professionalism at all times.
Provides reports to management.
Build and maintain knowledge base and document procedures.
Document and manage Product Development issues to resolution.
Lead/assist with training and quality improvement programs.
Assist with technical projects, such as conversions and renumbering’s.
Required Skills and Experience:
Bachelor's degree (B. S.) from four-year college or university; three to five years related experience and/or training; or equivalent combination of education and experience desired
PC hardware troubleshooting and repair skills required
Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP required
Proficient with Windows XP,Win7 operating systems and Microsoft Office required
Certifications in Windows system management is a plus
Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through
Ability to balance priorities and work alone or a team equally well
Ability to travel to office and data center locations for on-site support, as needed
Ability to work under minimal supervision
Good organization and project management skills with attention to details
Ability to document solutions and train other staff
Good verbal and written communication skills
Understanding of IP networking and SAN/NAS concepts.
A significant requirement for this position is a working knowledge of Linux network fundamentals and requires a minimum of 5 years of service desk operations with proven experience in Windows technologies.
Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components
CERTIFICATES, LICENSES, REGISTRATIONS
One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired
ITIL certification desired
At Thales we provide CAREERS and not only jobs. With Thales employing 68,000 employees in 50 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled.