Do you have a passion for Azure Technologies and love to solve problems and help improve the quality of Microsoft's products with enterprise customers? Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Services is looking for a Senior Customer Engineer for Support for Mission Critical team to help drive digital transformation through all Azure technologies. In this role you will be working with Support for Mission Critical customers building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As a Customer Engineer you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier/Unified Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.



  • Mission Critical Lead responsible for the planning and delivery of proactive and reactive support.
  • Identify and manage goals and opportunities across Azure technology solutions to improve the solution environment and functional processes for our customers.
  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
  • Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
  • Engage with support, account, customer success, and product engineering teams to ensure streamlined customer experience.
  • Facilitate sessions with the product team and stakeholders to discuss product updates and feedback.
  • Plan and implement end-to-end Support for Mission Critical client support projects and initiative
  • Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
  • Consistently apply “lessons learned”, model personal accountability & teamwork.
  • Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers
  • Contribute to On Call rotations to ensure high quality of service for the critical incidents created by Support Mission Critical customers

Required Qualifications

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.
  • At least 3 years of experience in at least one of the following technical domains:

Kubernetes and Container technologies, including any of the following:

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth
  • Linux OSS - shell environments (BASH, sh, tcsh, ksh, etc.); Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.); administering Linux (boot process, file systems, network device and protocol configuration); core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
  • Operating System/Virtualization - Security, OS Internals concepts, Virtualization concepts and virtual system administration
  • Networking - container specific networking such as CNI; Familiarity with DHCP, VIPs, NAT, DNS; networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.); load balancing and familiarity with relevant components such NGINX, Application Gateways, and NVA’s
  • Kubernetes Services/Containers

SQL technologies, including any of the following:

  • SQL Server 2012 or later on-premises
  • SQL Server 2012 or later running on Azure VMs
  • Azure SQL Database
  • Azure SQL Managed Instance
  • Azure SQL Hyper-Scale
  • SQL Server Internals
  • SQL technologies on Azure (PostgreSQL, MySQL, MariaDB)

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge
  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts
  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync
  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations
  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC
  • Azure Monitoring and Azure Identity
  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective)
  • Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Identity technologies, including any of the following:

  • Microsoft Server products and implementation.
  • Azure Cloud based solutions.
  • Active Directory and Azure Active Directory.
  • Integrating on-premises Active Directory with Azure AD (e.g., Azure AD Connect, Active Directory Federation Services).
  • Modern identity solutions (e.g., Azure AD Multi-Factor Authentication, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD External Identities, Identity Governance, Azure AD Application Proxy).

Windows & Azure technologies, including any of the following

  • Microsoft Server products includes Windows Server, Active Directory Services, Clustering, Hyper-V and implementation / deployment of Azure Cloud based solutions
  • Azure Cloud Platform, Azure Design Review and deployment, Azure IaaS, High Availability, Azure Virtual Machine, Clustering, service resilience and distributed systems
  • Azure PaaS, Dev Ops, Azure Web Apps and Application Insights.
  • Solid understanding of client/server, networking, and Internet technologies fundamentals.
  • Windows server performance analysis, including use of performance monitor or related tools to identify bottlenecks or resource issues.
  • Windows Virtual Desktop (WVD).
  • Windows networking technologies and use of diagnostic tools such as Wire Shark or Network Monitor to identify communication issues.
  • Active Directory architecture, monitoring, and troubleshooting. Accessing and securing network resources via NTLM, Kerberos and SSL.
  • Windows OS deployments via WDS and/or System Center technologies..
  • Cnfiguring, monitoring and administering clustering solutions.

D365 CUSTOMER ENGAGEMENT, which includes any of the following or related experience:

  • Dynamics 365 for Customer Engagement (D365 CE)
  • Clear understanding of how D365 CE interacts with other technologies and platforms (e.g. Azure, Exchange Online)
  • Power Platform experience a plus (PowerApps, Power BI, etc.)
  • Understanding of data structures and analysis

Exchange & O365 technologies, including any of the following:

  • Microsoft Exchange 2016/ 2013 / 2010 server, Mail Flow, EXO, Client connectivity (On-prem and cloud), Device management, Load balancing, Authentication and Hybrid Identity or related

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric
  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth
  • Kubernetes Services/Containers
  • API Management, API Connections
  • Logic Apps/Function Apps
  • Notification Hubs
  • C#, .NET Framework/.NET Core, Java, Python or related


  • Dynamics 365 for Customer Engagement (D365 CE)
  • Significant experience with multiple areas of Power Platform
  • Clear understanding of how Power Platform interacts with other technologies and platforms (e.g. Azure, Exchange Online)
  • Understanding of data structures and analysis


  • Experience in managing, maintaining, and migrating, enterprise SharePoint Server and/or SharePoint Online environments 
  • Experience in configuring Enterprise scale SharePoint environments. 
  • Experience in configuring Enterprise scale OneDrive deployments and configurations. 
  • Understanding how Microsoft 365 platform components interact with SharePoint Online.


  • Experience with Microsoft Server products, and cloud products like Microsoft Teams.
  • Networking and connectivity to O365 and/or Azure clouds.
  • Experience with supporting, planning and implementation of Office 365 products including Enterprise Voice, Conferencing, client connectivity, UM, and other Teams features.
  • Experience with Messaging and Active Directory Federation Services technologies
  • SharePoint Online and One Drive for business administration
  • Experience with Hybrid Directory Services technologies including ADFS and Azure AD
  • Knowledge of Office 365 product capabilities, troubleshooting, and monitoring tools
  • Experience with troubleshooting, configuring, and supporting Hybrid environments.
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Customer Engineer, Azure Technologies