Posted a month ago by

Senior Manager, Solutions Delivery

Washington, DC, United States
Experience: Senior

Senior Manager, Solutions Delivery:

The Solutions Delivery Sr. Manager will work closely with members of the Solutions team to deliver stellar implementation and project management services to clients. You will establish credibility internally and externally with your supply chain and consulting knowledge to serve some of the largest retailers and brands. As a hands-on team member, you will lead the scoping and implementation of workstreams, to ensure that the solution concepts defined during the sales cycle are seamlessly translated to implementation details for timely and successful launches of our software platform. You will have the opportunity to collaborate with clients, sales, product management, and software development teams to deliver technical solutions that solve some of the most complex and challenging returns management and reverse logistics issues for our clients.

Responsibilities

Deliver Extraordinary Results for Software Implementations

  • Work with our pre-sales and product management teams to ensure projects are properly scoped and can be delivered successfully to the client
  • Lead detailed solution and operational process scoping sessions with clients for technology implementations, including facilitating planning workshops and defining functional requirements with technical teams
  • Collaborate with client and internal stakeholders to set business goals, identify appropriate resources, track and report on progress and develop schedules
  • Assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value
  • Support the training team for on-site implementations in clients’ warehouses and stores including setup, monitoring, and troubleshooting during the installation period
  • Communicate and interact with many client partners; establish credibility with client partners and develop “trusted advisor” status with client peers
  • Simultaneously manage work streams across multiple active client-facing projects at a time; seamlessly coordinate and mobilize resources from internal cross-functional groups
  • Set up client account and settings in Optoro software system to ensure that configurations are consistent with program design and commercial structure, resulting in on-time and error-free program launches
  • Develop, maintain, and continuously improve client facing implementation templates and project plans

Improve and Expand Product Enhancements

  • Articulate, contextualize, and champion client requirements that necessitate software enhancements to internal Product Management and Technology teams
  • Identify trends and explain unmet requirements common across different clients to help Product Management team improve existing Optoro solution with maximum impact
Qualifications
  • Bachelor’s degree from a 4-year college (or equivalent) is required. A degree in Business Administration, Economics, Supply Chain, Engineering, or Computer Science is preferred
  • 5+ years working with clients in a consulting capacity, experience with project and change management; background in retail preferred
  • Proficient in Microsoft Office with strong skills in Excel, PowerPoint, Project, Word, and Visio
  • Willingness to travel for extended periods to client locations, up to 50% of time
  • Exceptional communication and presentation skills; strong listening skills; demonstrated ability to ask effective questions
  • Exemplary critical-thinking skills, attention to detail and ability to perform tasks with a high degree of accuracy
  • Ability to simplify difficult situations into pragmatic solutions while maintaining client satisfaction
  • Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision
  • Thrive in a dynamic, fluid team environment and able to deal with ambiguity
  • Energetic and highly dependable with solid organizational skills

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