Posted 3 days ago
Product and Service Operation's mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. We think in customers' shoes and strive to solve problems at the root through scaled service delivery & operations. To do so, we combine expertise in products with operational and analytical skills to design and manage scalable support processes. This also means partnering with cross-functional teams to enable Facebook’s businesses to thrive.Successful candidates will be self-motivated, operationally rigorous with a high tolerance for nuance and ambiguity, and comfortable with frequent changes. They will have a track record of delivering measurable impact, develop creative solutions based on data-driven insights, and partner with cross-functional stakeholders by influencing without authority. They will have an operational mindset with a strong focus on the needs of the user. They will have extraordinary collaboration skills and be able to work across teams and countries.

  • Identify, initiate, implement, and scale programs for process improvements, new operational workflows, technological innovations with minimal guidance and support
  • Recommend, scope and execute solutions/programs designed to provide tactical, interim and/or sustainable fixes to data quality and infrastructure issues
  • Listen astutely to the challenges and needs of our partners, aggregate feedback, and identify solutions to solve in a scalable manner
  • Communicate impact, challenges, roadblocks and insights effectively and concisely to appropriate regional audiences and stakeholders
  • Develop compelling data-backed analysis to provide practical business insights
  • Ensure strong reporting capability on performance, understanding and communicating the story through a robust set of metrics and data visualization
  • Collaborate with cross-functional teams (e.g. Sales, Operations, Product, Engineers, Product Marketing) to implement optimal solutions to thematic issues and to ensure smooth/seamless execution

  • Bachelor's degree with 5+ years of experience in program management, services and operations, operations analytics, or in another operational service-oriented role
  • Experience in driving and managing multiple projects from scope design to execution
  • Experience in effectively managing executive level stakeholders, working with international and/or cross-functional teams, and partnering with technical product teams
  • Strategic thinker with analytical and problem-solving experience
  • Experience solving ambiguous problems using data and providing practical business insights
  • Proven communication skills, with a track record of presenting to senior management
  • Experience with data manipulation (SQL)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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Program Manager, Data Quality Programs