Posted 25 days ago by


San Jose, CA, United States
Employment: Full Time Experience: Mid-Level, Senior

Have you ever wondered what it takes to provide comprehensive cybersecurity to the world’s largest, and most demanding organizations? Thales is a global leader in data protection and cybersecurity. We provide solutions for defense, critical infrastructure and telecommunication operators, industrial and financial companies. We provide best in class security practices in consulting, professional services, design, implementation and other security services, as well as managed security services based on our network of Security Operation Centers in France, the UK and Netherlands.

We are currently looking for a Global Channel and Partner Operations Manager to join our team. The Global Channel and Partner Operations Manager will be responsible to support our growing multi-tier channel landscape. This role will be responsible for managing, streamlining and operationalizing our internal processes as we continue execute on our channel and distribution strategies. Critical to success in this position is the ability to understand key channel and partner initiatives and work with stakeholders to create and manage channel processes that scale with growth. The ideal candidate for this role will have a deep understanding of channel operating models and processes.

Key Responsibilities:
  • Own strategy and management of channel operations as it relates to a multi- tier channel model
  • Own and manage channel operations tools and process to support the corporate strategy and direction
  • Manage analytics, reporting, collection, management and communications of channel performance and issues
  • Manage TeS’ Partner Portal as a business lead
  • Represent channel team as the lead for the partner community portal and portal refresh efforts
  • Channel program management and auditing for all partner types
  • Channel operations interface to other departments, sales, services, product marketing and distribution partners
  • Own and manage all on/off boarding process for partners and distributors on the portal
  • Leads any required arbitration or reconciliation of the process or outcomes
  • Liaise with Sales Ops, Marketing Ops and SFDC teams to make sure deal registration and quoting tools are accurate.
  • Interface with services team on services renewals and optimization
Skills and Experience:
  • 7+ years’ experience in channel operations and/or distribution operations
  • Proven track record of relationships with key channel/sales leaders to drive execution of partner strategy
  • Partner Portal management experience required
  • Deep understanding of back end operations, specifically as they relate to working with distributors
  • Expert in industry standard tools such as SFDC, Marketo, Microsoft tools
Educational Requirements:
  • Bachelor’s degree in business, marketing or engineering

At Thales we provide CAREERS and not only jobs. With Thales employing 68,000 employees in 50 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled.

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