Operations Specialist

Seattle, WA, United States Posted 3 days ago
Main Location
Seattle, WA, United States
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You are eager to get your foot in the door at a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with sales and operations teams, the operations specialist acts as customer support, training partner, problem solver and quality control. You'll bring the enthusiasm and aptitude necessary to get the job done!

You will take ownership of:
  • Providing excellent phone, sms, and email customer support
  • Monitoring shipment progress; using standard process and internal tools to troubleshoot and problem solve within tight deadlines
  • Scheduling appointments via phone, email, and online systems
  • Inputting data into a variety of online platforms
  • Training carriers on how to use the product, improve their performance, and grow their business with Convoy
You will have the following skills and experience:
  • Excellent written and oral communication skills
  • Lover of multi-tasking, with keen attention to detail
  • Able to remain calm, think on your feet, and exercise sound judgement under pressure
  • Team-oriented, helpful, professional, and focused
  • Positive and proactive with a strong work ethic
  • Experience in a customer-facing role
  • Degree preferred
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