Product Designer, Shipment Success

Seattle, WA, United States Posted 7 days ago
Main Location
Seattle, WA, United States
Open jobs

Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, KKR, Starbucks, and others.

What we're looking for:

As a Product Designer for the Shipment Success team, you'll be refining and evolving the engine that powers the Convoy platform. While both supporting our operations teams and creating new magic moments in product for our carriers and shippers, you'll be creating the vision for the teams that keep Convoy moving. You'll own end-to-end design process for your product pod, including everything from customer research to refined, ready-to-ship features. You'll be expected to use your expertise to deeply understand our customers and translate that understanding into successful solutions.

You will have ownership of:
  • Partnering with Design leads, Product Managers, Engineering, and Data Science to uncover insights and deliver world-class customer experiences for our shippers
  • Autonomous ownership of the design process and deliverables within your team
  • Creation and evolution of UI and brand language within the shipper product
  • Research methods (Generative and Evaluative) and prototyping with our customers
You have the following skills and experience:
  • +5 years of experience as a Product Designer or UX Designer
  • Expertise with tools within the UI and prototyping space including Sketch, Adobe Creative Suite, Figma, InVision, Principle, Framer, etc.
  • Working knowledge of UX research methodologies with an ability to help lead sessions, apply appropriate techniques, and synthesize results
  • Experience with cross-platform design systems, information architecture, and Material and iOS design languages
  • Knowledge of internal operations or support operations tooling and practice
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