Field Service Rep

Salt Lake City, UT, United States
Experience: Mid-Level, Senior


The position provides technical and professional company representation at various customer facilities assigned to locations outside Salt Lake City, Utah. The position is responsible for installations, checkout, operation, On-the-job cross training, and/or maintenance of contractually obligated communications systems. The position strives to guarantee customer satisfaction through ethical and qualitative on the job performance with the primary goal to effectively support the tasking and minimize downtime. Assignments vary in scope from flight test programs, demonstrations, and worldwide mission support to include deployments to hostile environments.


  • Install, perform checks, operate, repair and maintain assigned equipment at customer installation(s).
  • Conduct mechanical and electronic preventive maintenance to predict problems and correct anomalies prior to catastrophic downtime.
  • Develop, construct, implement or modify a test plan to isolate anomalies to keep the equipment downtime to a minimum.
  • Interpret and follow moderately complex sketches, schematics, drawings, charts, graphs, blue prints, block and wiring diagrams of assigned equipment.
  • Maintain logs, charts and graphs for analysis, evaluation and trend detection.
  • Modify assigned equipment with authorized upgrades, and perform temporary modifications to extend continued operation until maintenance can be performed.
  • Participate in field installations, upgrades, demonstrations and deployments.
  • Maintain close and professional liaison with customer personnel to provide information, advice and services as required.
  • Required to support 120 day deployment from the assigned customer facility not located in Salt Lake City, Utah.
  • Associates degree or certificate from an accredited two-year technical or military electronics program with knowledge of electronics and mechanics and a demonstrated ability to comprehend schematics, logic drawings, wire lists, and prints
  • Typically requires two plus (2+) years related work experience and an understanding of computers, networking, digital, RF, AC & DC power, satellite operation and maintenance, feedback control, and/or tracking disciplines
  • This position may require the ability to work independently over extended periods at isolated and/or hostile locations
  • Must be physically able to lift up to 50 lbs and have color vision to identify cables and wires
  • Due to the nature of our work this position requires a CURRENT Department of Defense Secret security clearance, at minimum Secret but preferred TS/SCI

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