Boston | New York
Posted 24 days ago
powertofly approved What Moody's Corporation Has to Offer:

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees. Moody's offers their employees:

  • Commuter Benefit Plan
  • Discounted Employee Stock Purchase Plan
  • Educational Assistance
  • Financial Planning
  • Flexible Work Arrangements
  • Parental Leave
  • Department

    The Data Solutions division is the commercial data business of Moody’s Analytics, bringing together a vast catalogue of data to help business decision-makers assess risks and opportunities. We are best known for Orbis, the world’s most comprehensive database of public and private companies. We are also the definitive source of ratings-related data for companies and securities that have been rated by Moody’s Investors Service. We strive to deliver convenience and insight to our customers by eliminating the hassle of sourcing, preparing and accessing data, adding value when decisions need to be made. Any analytical activity depends on reliable and accessible data, and we are proud to be a mission-critical information resource for decision-makers around the world.

    Job Description

    As part of the Data Solutions Operating Unit, this position is on a small team focused on being the first line of defense for product & data issues for Enterprise Software applications. Communicating with internal and external teams by email and phone to analyze customer issues and solve problems with a technical perspective of Linux servers, UNIX scripting, and SQL commands.
    • Help support specific processes, projects, strategy, and client relationships within the Customer Service department.
    • Works collaboratively to implement innovative solutions within the organization and across all business units.
    • Work closely with the management team in implementing enhancements in procedures to improve quality, reliability and timeliness of client support and deliveries.
    • Directly support high profile and escalated client issues by providing expert product knowledge and leading technical trouble-shooting to resolve complex product issues.
    • Interact with management across the organization on specific product and client issues.
    • Recommend enhancements to improve the quality of our products for customers.
    • Coordinate with Product Management for defined projects.
    • Oversee a portion of training offerings for team members to learn to support clients and use products.

    Qualifications

    • Bachelor's degree required; concentration in computer science, finance, or accounting a plus.
    • Master’s degree in Quantitative Finance, Financial Engineering or Business Administration is a plus.
    • 5+ years of business experience.
    • Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
    • Proven experience in a customer service role required.
    • Exposure to financial industry, banking and/or financial markets.
    • Excellent verbal, written and problem-solving skills.
    • This position requires the individual to be available to provide periodic evening and weekend on call support in line with business needs.
    Mission
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    Client Service Specialist (Open to Remote)