The LPS Enablement Solutions Team supports Expedia Group and her sister brands by implementing platform and operational enhancements to increase efficiency.
Within Expedia Group this team is the Center of Excellence for Salesforce Development and adoption. We are looking for an experience Salesforce Product Manager to join the team in building an enterprise wide, scalable process to deliver business value through Salesforce innovation, enhancements and operational maturity.
What you'll do:
You will establish a saleable engagement model across EG business units supported by LPS Enablement Solutions Team to deliver…
You will take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies.
You will evaluate every feature request, gather detailed business requirements from partners, and work closely with technology staff to translate requirements into user stories for consumption by development team.
You will work with the development team throughout the development cycle to ensure features developed meet the desired business objectives.
You will collaborate with the development team to evaluate technical options, conducting build versus buy analysis.
You will identify gaps or conflicts in requirements, handle risks & UAT defects and drive toward resolution.
You will validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.
You will liaise between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success.
You will provide visibility into status of upcoming improvements to partners.
You will monitor and track product feedback to help in the prioritization of development projects.
You will refine and build the assigned product offering over time.
You will act as a product champion and establish successful relationships with key partners.
Travel will be required
Who you are:
You have 5 -7 years of Product Management/Program Management/Business Analysis experience.
You have 3-5 years of experience with Salesforce and Salesforce integrated applications
You have experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency.
Experienced supporting CRM products around Service, Sales, and Marketing use cases
You have the ability to handle multiple tasks and projects at a time, prioritize workload effectively, and thrive in a dynamic and complex environment.
Competent in all phases of project management, including issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status.
Proven ability to work with cross-functional teams to drive the implementation of new features as well as resolve operational issues.
Flexibility in working hours required to meet with regional partners.
You have exceptional verbal and written communication skills.
Experienced with Agile/SCRUM
You are goal oriented and passionate about achieving results by making on the spot decisions as well as needed trade-offs.
You have the ability to creatively solve challenging business/technology problems.
Ability to retrieve using CRM Reports, SQL Server and analyze the data.