Client Success Associate

New York City, NY, United States
Client Success Associate
 
The Client Success Associate is responsible for a scaled book of accounts, helping to drive revenue and provide business support for clients who purchase programmatic advertising through the AppNexus Programmable PlatformThis role provides customers with effective account support and identifies opportunities and investment areas, while streamlining learnings across the entire book
 
About the team:
 
The Account Management team drives toward client success and helps bring AppNexus’ digital advertising products to market. Our focus is building our clients’ businesses through leading-edge technology solutions and strategic business consulting. We develop and nurture relationships with our partners to help them grow their business while leveraging the AppNexus Technology. We are seeking innovative, passionate, and driven people to join our team.
 
About the job:
 
  • Oversee a scaled book of clients, handling day-to-day requests and helping clients grow their business on AppNexus
  • Determine systems for identifying opportunities within the book of business, strategically investing time in chosen accounts
  • Collaborate closely with internal teams to project manage new client onboarding
  • Assist with internal operational tasks and projects, including reporting, data gathering and problem resolution 
  • Represent the client needs with other functional teams
  • Provide input to help shape product roadmap and AppNexus
 
About your skills and experience:
 
  • 0-2 years of job experience, BA/BS degree requiredwork in Technology, Consulting, or Finance a plus
  • Capable of gaining a deep understanding of technology enabled advertising
  • Ability to derive and effectively communicate insights from analyzing data
  • Demonstrated record of going above and beyond
 
More about you:
 
  • You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others
  • You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
  • You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
  • You believe in not only serving customers, but also empowering them by providing knowledge and tools
 
 
Learn. Teach. Build.
AppNexians make greatness happen
 
 
AppNexus is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive and engaging work environment. We welcome applications from all candidates and look forward to receiving yours! Our diversity in action:
 
 


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