Inside Sales Manager

Toronto, ON, Canada

Inside Sales ManagerApply NowJob ID R13625Date posted 02/06/2018Location Toronto, Ontario

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.


  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group
  • Manages the hiring, staffing and maintaining of a diverse and effective workforce
  • Responsible for career development/planning, performance and pay discussions of team members
  • Manager of individual contributors and/or leaders who motivate and drive the inside sales organization to meet or exceed performance objectives through effective management of frontline sales managers and resources
  • Frequently interacts with subordinate supervisors, customers, and/or functional peer group leaders, normally involving matters between functional areas, other company divisions or units, or customers and the company
  • Manages, through subordinate supervisors and leaders, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing Influences and participates in the quota setting process at the team/individual level
  • Coordinates (where appropriate) operations and manages the relationship between inside and field sales personnel Provides direction, development and inspiration to the team members in the organization
  • Understands the market in which the company operates, including our business/industry, our competitors and uses that knowledge to plan for the future.
  • Drives superior customer experience by delivering technology solutions tailored to customer needs while ensuring the removal of barriers and driving strategic alignment in the group, responsible for a overall quota.
  • Frequently helps in the development of reps by participating in call shadowing.


  • May manages a team or multiple teams of sales reps / could be a second level manager in the transactional space only
  • Assists with site projects
  • May work on global projects
  • Helps team shape deals with complex pricing, competitive analysis and longer deal cycle
  • Carries a basic complexity and revenue responsibility in a segment/vertical
  • Solid understanding of complexities of the environment and works internally to solve complex business issues
  • Able to resolve the most complex customer escalation issues
Job Family: Inside Sales
Job ID: R13625

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