Posted 20 days ago by

Business Operations Associate

Washington, DC, United States
Experience: Mid-Level

The Business Operations Associate will support the Business Operations team in ensuring the success of client programs by providing day-to-day oversight and driving strategic improvements for a portfolio of clients. The Business Operations Associate will work cross-functionally to ensure that we meet both client and company financial goals.


1) Help evaluate opportunities and set strategy for new programs, including:

  • Development of financial models to forecast financial benefits to the client and company, gathering inputs from business development, solutions, operations, e-commerce, and other relevant departments
  • Collaboration with Client Success to refine targets and participate in early client design sessions as appropriate

2) Analyze and assess ongoing program performance to ensure that we are hitting client goals and overall program success:

  • Pricing: define initial pricing strategy and business rules in alignment with client recovery goals
  • Channel optimization and inventory management: provide oversight to optimal channel mix of inventory and actively manage to sell-through targets
  • Selling: collaborate with ecommerce team to support selling strategy and define a marketing and promotions plan
  • Reporting: develop analysis on key performance insights and conduct regular account status meetings with Account Managers / clients to review performance & discuss key issues

3) Ongoing analysis into strategic improvement initiatives across departments, including proactive coordination with relevant departments to identify issues, thoroughly investigate them, propose solutions, and support in rapid course corrections as needed.


  • Bachelor’s degree
  • 2-4 years relevant experience in banking, consulting, technology, or retail industry
  • Proactive, self-starter that is able to manage self against goals and deadlines in a high-paced environment
  • Strong analytical skills, including advanced Excel
  • Superior verbal and written communication skills, with an emphasis on tact and diplomacy
  • Proven ability to cultivate positive working relationships across multiple departments
  • Strong interpersonal, teamwork and organizational skills
  • Knowledge of Tableau preferred

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