This position involves supporting the Distribution and Delivery department in delivery of WSJ/Barron’s to subscribers and provides appropriate customer service follow-up. With minimum supervision, performs specified duties related to the department’s activities. Involves some independent judgment and a detailed knowledge of the department or company policies and procedures.
Among specific duties is the daily monitoring of subscriber priority complaints and the appropriate follow-up to the customer. This involves calling the subscriber to verify the delivery problem has been resolved then updating the system(s) with this information. It can also involve follow-up to the delivery contractor or Manager, via a phone call or e-mail, detailing the problem and asking what can be done to resolve it. Data entry of carrier routing is also needed as contractor responses are received.
Delivery and trucking contractor payments are prepared weekly. This involves gathering payment and vendor data, inputting the information into the system and auditing to assure proper data entry. Payment research is often needed to answer contractor questions that may arise.
Other requirements of this position will be to participate in testing the new Fulfilment and Delivery (FAD) system; ensure its’ smooth transition and rollout and train external contractors on the new system.
Candidates must have strong written and verbal communication skills. Prior customer service experience is required. MS Word and strong MS Excel skill set is essential. Must be detailed orientated, able to handle multiple tasks simultaneously, and able to prioritize daily work load. Previous experience with OLF preferred.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: PRINT PRODUCTS & SERVICES
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
If you require assistance in completing the online application, please contact the Talent Management team for Application Help at TalentResourceTeam@dowjones.com