Program Manager 2

Redmond, WA, United States

Commerce + Ecosystems (within Cloud + AI group) is developing Microsoft’s large scale and business-critical backbone services to empower e-commerce for most Microsoft services. The commerce platform powers all of Microsoft’s key businesses: Azure, Office 365, Xbox, Microsoft Online Store, Bing Ads, Windows 10 Store, and a lot more. If you play Xbox games with in-app purchase, use cloud service on Azure, subscribe Office 365 for personal or business use, purchase a Windows 10 app, then you are using our commerce platform to transact.


The BizOps group in Commerce + Ecosystems is responsible for business operation of commerce platform. We are looking for a result-driven, detail-oriented, and highly technical candidate with balanced skillset between business analysis and hands-on technical capabilities, great communication and cross-group collaboration skills.


This Program Manager role will partner with other business PMs and technical engineering teams to design and drive the implementation of BizOps data solution (the big data platform to enable critical business analysis, machine learning and daily operation). Key tasks include designing and streamlining the process to identify/transfer data from variety of sources (Commerce Platform, MSA, External Provider, etc) to an analysis-ready form (cosmos stream, cube, SSRS, etc), leading a technical team to complete implementation, enabling yourself and other analysts to make business-critical analysis and machine learning on top of these data, and then make optimization recommendations based on your analysis/learning results.


This role will need to have (or quickly gain) detailed understanding of complex billing, payment, and risk evaluation flows for variety of store fronts (Azure, Office, Xbox, Microsoft Store, etc), business models (commercial, consumer, subscription, usage based charge, physical goods, etc), countries, payment methods etc. And use these knowledges to establish the data platform operation process and actual analysis.


This role will also manage our Test In Production program which provides real payment methods and local experts to enable engineers to run various testing in production environment in a compliant and efficient way.


This role needs to be highly technical (in SQL, C#, product technical design, etc). He/she needs to review/drive technical design, perform high level code review, and collaborate very closely with technical team to drive implementation. Strong hands-on capability in SQL is also required.



Specific responsibility includes:

  • Plan, Design and Drive implementation and verification of BizOps data solution.
    • Collect business requirements from analysts, reporting, visualization and other data consumers
    • Drive planning, design and implementation of BizOps data solution which can enable business analysis, machine learning, and KPI reporting for e-Commerce on single centralized set of reliable data.
    • Partner with reporting team to establish data quality process, to quickly identify and mitigate data quality issues in the whole BizOps data solution.
  • Identify business pain points and provide recommendations by conducting data-driven analysis
    • Identify and understand pain points in different business areas
    • Identify data needed for analysis, and research the data independently or collaboratively with other parties
    • Present analysis findings and data-driven recommendations in a visualized way
  • Establish and maintain reliable process to publish KPI / Metrics / Scorecard
    • Design and establish data ETL process to ensure all KPIs are refreshed regularly, and in a format ready to be consumed by BizOps Insights Portal and other automated regular reporting
  • Manage Test In Production Program
    • Optimize process to increase efficiency and ensure security/privacy/legal compliance of the program
    • Establish roadmap of expanding TiP coverage on all business models
    • Drive technical design and implementation of modern automated TiP platform
  • Establish and maintain reliable process to publish KPI / Metrics / Scorecard
    • Design and establish data ETL process to ensure all KPIs are refreshed regularly, and in a format ready to be consumed by BizOps Insights Portal and other automated regular reporting
  • Manage vendor team to implement tools, process improvements
  • Support ad-hoc requests on business analysis and/or scorecard reporting
  • Be the go-to person for data questions (availability, quality, process, etc) and technical questions (architecture design, reliability, roadmap)



  • Bachelor’s degree in engineering, science, or equivalent field that demonstrates quantitative / analytical orientation and hands-on engineering capability
  • 5+ years of experience in program management, software engineering, business analysis, data solution, cube / data warehouse design and implementation
  • 5+ years hands-on experience working with SQL, C#, Power Pivot/View/Query, SSRS
  • Experience of software development engineer is highly preferred
  • Capability of independently solving business problems, identifying/managing dependency and seeking for support to address business problems.
  • Motivated to drive process optimization and improve daily operation efficiency
  • Team player with excellent cross-group collaboration skills
  • Strong ability to drive projects to closure and get things done.
  • Experienced at managing vendor resources efficiently to complete projects within budget
  • Proven-good capability and experience to engage both business and technical engineering teams
  • Experience of managing eCommerce billing, payment, Risk, catalog, customer support and/or tax data is preferred
  • Experience of Microsoft Cosmos platform is preferred


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.  


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


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