Posted 8 days ago by

Vice President, Technology IV

Sunrise, FL, United States
Employment: Full Time Experience: Lead
Job Description

This role will be leading the Customer Experience Credit Servicing at American Express. Provides engineering leadership and operational oversight across the portfolio.

This new multi-discipline VP engineering role will encompass a unique blend of strong leadership and an in-depth engineering skillset that will also leverage artificial intelligence and Big Data. Drives software delivery and support through a team of direct reports that typically include Engineering Directors, Staff Engineers and Staff Architects.

  • This position will be responsible for transforming the technology and business capabilities to leverage the evolving technical landscape, leveraging Artificial Intelligence, Big Data and other technologies to create organizational scale in the delivery of the best Customer Experience
  • Provide Leadership to transform the Credit Customer Experience in this highly digital space
  • Manage multiple agile software product development teams that realize the company’s technology vision and strategy in a scalable, iterative environment
  • Attract, retain and grow top engineering talent across the organization, providing guidance, career development and mentorship to team members
  • Foster and drive innovation and experimentation across AET, delivering software solutions that meet or exceed customer and stakeholder expectations, often helping shape business requirements in a manner that optimally leverages technology teams
  • Deliver software that provides superior user experiences, linking customer needs and business drivers together through innovative product engineering
  • Cultivate an environment of engineering excellence and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes
  • Own accountability for all quality aspects and metrics of product portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management and cost effectiveness
  • Work with key stakeholders to drive software solutions that align to strategic roadmaps, prioritized initiatives and strategic technology directions
  • Work with peers, Principal Engineers and Principal Architects to assimilate new technology and delivery methods into scalable software solutions, leveraging and contributing to engineering best practices across the company
  • Serve as the Credit VP engineering, leading the critical Software Products and Technology Platforms that support the Customer Experience at American Express.
  • Integrates external vendors and off-the-shelf tools with AmEx’s closed-loop ecosystem to deliver comprehensive products while maximizing efficiencies
  • Drives the optimization of the usage of Artificial Intelligence and Big Data for Credit Servicing
  • Provides direction for technical and business resources that actively participate in product development
  • influence the product and technology roadmap with strategic vendors
Qualifications
  • 10+ years of large-scale technology delivery and formal management in a complex environment and/or comparable experience such as:
  • Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CD/CI, Agile, etc.)
  • Extensive experience as a leader within a Technology organization and/or in a product development company with experience that compliments the software product portfolio (i.e. Digital Payments, Mobile, Big Data, etc.)
  • Proven experience attracting, hiring, retaining and leading top engineering talent and building high performing teams in a highly competitive market
  • Deep understanding of the Product / Technology Platform’s underlying tech stack and its core components
  • Hands-on expertise in one or more relevant technologies
  • Strong systems integration architecture skills and a high degree of technical expertise, ranging across a number of technologies with a proven track record of turning new technologies into business solutions
  • Experience managing in a fast paced , complex and dynamic global environment
  • External technology contributions (patents, noteworthy Open Source attributions, publications, etc.)
  • Bachelor’s Degree in computer science, computer science engineering, or related field required; advanced degree preferred
  • Recognized as an expert engineering leader, whose input is widely solicited across the organization
  • Continually delivering superior software products that obtain the optimal balance between leveraging reusable components and introducing new technology that benefits platforms across AET
  • Building and sustaining an exemplary collection of agile scrum teams, each operating at a high level of maturity
  • Deep functional knowledge of AXP organization and business processes to effectively influence software solutions
  • Expertise in creating an environment that allows high performing engineering teams to write and deliver great software products
Skills
  • Recognized as an expert engineering leader, whose input is widely solicited across the organization
  • Continually delivering superior software products that obtain the optimal balance between leveraging reusable components and introducing new technology that benefits platforms across AET
  • Building and sustaining an exemplary collection of agile scrum teams, each operating at a high level of maturity
  • Deep functional knowledge of AXP organization and business processes to effectively influence software solutions
  • Expertise in creating an environment that allows high performing engineering teams to write and deliver great software products
  • Adaptive Communication

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


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