Remote
Full Time Posted 6 days ago

We are a fast-growing Content Curation and Marketing Agency made up of pop-culture fanatics whose obsessions and skills are as varied as their locations and backgrounds. As we’ve grown, it’s become a priority to maintain a sense of community and culture. As a member of the 1021 Creative team, we would be looking to you to continue to foster our culture initiatives, which center around empathy, collaboration, work/life balance, diversity, and inclusion.

1021 Creative is looking for an Operations Systems Manager who will be the expert for all of our internal software solutions. This role will manage the set up of new systems and integrations between systems. The Operations Systems Manager will research various software, service tiers and upgrades to decide if they will improve the overall functionality and efficiency within the organization. A successful candidate will have thorough knowledge of Project Management tools, Intranets, cloud storage, databases, CRMs and be able to compare needs assessments against product features/limitations to determine the best software solutions.

Responsibilities:

  • Responsible for maintaining company-wide and departmental systems and workflows, including:
    • Intranet
    • Equipment inventory management
    • Trends capturing in Internal Database
    • Single-sign-on
    • IT needs to support the company
    • Facilitate the development of 1021 Creative website
    • Underutilized staff reports to identify resources to support non-client initiatives
  • Act as the super-user of all company wide software resources including, but not limited to:
    • Slack, G Suite, Dropbox, AVA, Scoro, Pipedrive, Basecamp, etc
  • Responsible for integrating systems together to increase efficiency where possible
  • Onboard new employees in all systems, tools and software
  • Proactively consult with team members about IT/software needs.
  • Manage outsourced IT help desk company and equipment management vendor
  • Act as backup IT/help desk support as needed
  • Research software technologies and discuss with Operations Director possible improvements
  • Help the management team decide if IT systems and infrastructure upgrades make business sense.
  • Research current needs and best software/hardware solutions to solve those needs
  • Support team members with the installation of new software
  • Support project leads in various departments with the implementation, set up and customization of new software platforms.
  • Regularly audit systems for inconsistencies and for inactive users/data
  • Train end-users and write instruction manuals/video tutorials as necessary.
  • Lead role in software implementation and setup
  • Performs other related duties as assigned
  • General
    • Participate in and encourage the growth of the culture of 1021 Creative
    • Special projects as needed

What we’re looking for:

A creative, curious, and empathetic human with

  • Work experience and/or degree in computer science or related field
  • Experience researching, implementing and managing ERP systems
  • Knowledge of and experience with distributed networking concepts
  • Deep knowledge of software applications
  • Proven track record developing and supporting effective business systems
  • Ability to effectively present information and respond to questions from cross-company departments
  • Systems Thinker and ability map out solutions in an easy to follow manner
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Work well independently and prioritize projects
  • Provide technical support as needed

Position: Full Time, Salaried, Exempt

Location: United States

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Operations Systems Manager