Posted a day ago

About the Role

 

As a Weekend Operations Manager, you'll focus on taking our Customer Success Team to the next level of operational excellence. You will work closely with other members of the Account Management & Sales Teams along with Central Operations teams to build and optimize processes, drive operational efficiency, and report on process and vertical performance.

 

What You'll Do

  • Lead, empower, and develop high-performing teams within a time-sensitive and fast paced environment to deliver on operation-critical metrics
  • Work cross-functionally with various supporting teams (such as Account Management, Tracking and Support, Central Operations, and Training) to ensure your teams are delivering outstanding customer experiences and meeting service level requirements
  • Analyze the performance of your teams and provide constructive feedback to your team on a consistent basis
  • Be a Subject-Matter Expert (SME) on your team's processes and policies
  • Identify trends within your team's' performance as well as overall support trends
  • Encourage continuous process improvement to deliver a excellent experience every time, all the time

Basic Qualifications

  • Minimum 3+ years of working experience in a high-volume and fast-paced operational, B2B or customer support environment
  • Minimum of 2+ years leading large teams
  • Proven track record to manage effectively, set team goals, develop people to their highest levels of performance, and guide through complex situations
  • Outstanding written and verbal communication skills
  • Self motivated with a deep affinity for problem solving, always challenging the status quo and never settling for how something 'has always been done'

Preferred Qualifications

  • Bachelor's degree in Business, Engineering, Supply Chain / Logistics / Manufacturing or related discipline
  • Technical skills as a plus (SQL, Excel, Data visualization)

 

Mission
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Weekend Operations Manager (Friday-Monday)- Uber Freight