Posted 7 days ago by

Technical Support Analyst

NY, United States

Job Summary:

The Technical Support Analyst provides specialized technical support for clients including troubleshooting and general computer support. The Technical Support Analyst function combines operations and technical support for PCs and related hardware and software. Must have the ambition to learn and excel in a rapidly growing, fast-paced environment. The position is part of an east coast technical support team mainly based in in New York that supports all OUTFRONT Media offices.

Essential Functions:

  • Respond to and maintain helpdesk trouble ticketing system
  • Troubleshoot and resolve PC hardware and software problems
  • Troubleshoot and repair issues involving network connectivity, DHCP, DNS, WINS, authentication, VPN
  • Deploy software updates, patches, drivers, etc.
  • Maintain departmental databases, documentation, vendor accounts and customer relationships

Minimum Requirements:

  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • 4-6 plus years required experience
  • Fluency with Windows desktop and server operating systems in an Active Directory environment
  • Basic TCP/IP networking and remote support skills
  • Experience diagnosing and troubleshooting desktop and peripheral issues
  • Good use of available technical/web reference and research materials
  • In-depth knowledge of Microsoft Office and related technologies
  • Mac support experience is a must.
  • Must successfully pass background check

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