Posted 3 days ago
Facebook is seeking a highly motivated, skilled manager to join the Global Admin team as an Administrative Services Manager. The core focus of this newly created team, which consists of both full-time and contingent workers, is to provide high touch administrative support to executives across the Facebook organization. The day-to-day responsibilities of the team will be focused on services like calendaring, travel and expenses. As the Manager for this group, you will be expected to perform similar duties while monitoring bandwidth of your reports and act as an expert and source of knowledge for the team. This role also involves interacting with executive client groups and requires an ability to advise and influence various internal teams across the business. This person will need to be comfortable executing in a fast-paced environment, be highly organized, have strong communication skills, and build and use data for reporting metrics.This person should also have the ability to juggle multiple priorities and streamline processes.

  • Manage team of administrative specialists, who will be a mix of FTEs and contingent workers
  • Maintain understanding of team workload and bandwidth, enforce the ratio guidance and/or manage exceptions if necessary
  • Serve as the backup for the team in the event of leaves, by supporting leaders as needed
  • Manage the coverage/backfill process to support the rest of the company
  • Provide regular and frequent feedback and coaching to individual team members
  • Communicate frequently with supported leaders to build relationships, and advocate for admins as needed
  • Manage all org escalations
  • Provide support in the headcount and capacity planning process
  • Monitor the pulse and morale of team members
  • Serve as an expert on admin-related policies (travel, expenses) and enforce with the team as necessary
  • Other partnerships/process/IC work
  • Serve as a power user of internal and external tools used by admins (Outlook, Concur, etc.), and serve as a coach to others
  • Provide regular and frequent feedback, like feature enhancements, on internal tools that would better serve the admin community
  • Explore opportunities to improve and streamline processes to reduce time spent on manual tasks
  • Partner and align with internal partners like HRBPs, Lead Admins, and the Admin Programs Team for new initiatives
  • Partner heavily with HRBPs, Lead Admins, and the Admin Programs Team during performance cycle season
  • Provide quarterly reports on ratios, performance, work allocation, and leader satisfaction
  • Strive to find more opportunities to improve the quality of services from the team

  • Experience managing workloads of multiple individuals
  • Experience handling customer situations
  • Experience managing, growing, and developing individual contributors
  • Experience using metrics and data

  • 5+ years experience in an administrative role
  • BA/BS
  • Experience in headcount planning and work allocation
  • Experience managing other admins
  • Experience managing contingent workers
  • Vendor management experience

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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Administrative Specialist, Manager